Customer Service Representative Operations

Working in a small team to provide outstanding customer service as well as processing domestic and international shipments, and operational duties as needed or directed by Management.

• Receiving and processing shipment bookings from customers
• Process and monitor Malca-Express bookings, including bookings, follow-ups, tracking requests, mis scans, account management and investigations on lost in transit parcels
• Ensure adequate office supplies for shipping at all times
• Effectively liaising with our internal Operations and Sales departments
• Liaising with subcontractors and other visitors
• Effectively liaising with Fed Ex or other MAEX partners
• Managing a high volume of emails and phone calls
• Physically handling and preparing shipments for dispatch
• Handling and distributing letters and cheques
• Identifying and assessing customers’ needs to achieve customer satisfaction
• Identify and pass on sales opportunities for new and existing clients to Sales Team
• Educating new and existing clients on Malca-Amit history, services and rates
• Educate and train new and existing clients on MyMalca and MAEX, both in person and remotely
• Providing customer service in person
• To actively communicate with customers to ensure they are made aware of any delays or issues with shipments
• To cover for team members during absence and encourage team working
• Proactively recommend improvements, which contribute to improved customer service and team effectiveness

• Customer focused and able to multi task in a fast-paced environment
• Excellent interpersonal skills
• Good organisational skills
• A confident and proactive communicator via telephone and email
• Computer literate and proficient user of MS Office (Outlook, Word, Excel)
• Friendly and professional
• Ability to hit deadlines
• Pension
• Your employment screening may require:
• Criminal background check

Please submit your application together with a full resume, stating your date of availability by clicking "Apply Now".

All applications will be treated in strict confidentiality and used by our Group of Companies for recruitment purposes only. Personal information of unsuccessful candidates will be destroyed after 6 months.

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