Passenger Service Agents

Passenger Service Agents - London Gatwick

We have some fantastic opportunities to join our Passenger Service Agent team at our 14th UK base,
London Gatwick Airport!

As part of our Red Team at London Gatwick, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.

• Create Memories: Throughproviding our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
• Be Present: By assisting customers at check-in, issuing boarding passes, verifying travel documents, and supporting them at our Self‑Service kiosks.
• Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
• Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.

• Are passionate about delivering outstanding customer service.
• Stay calm and focused under pressure in a fast‑paced environment and in times of disruption.
• Are adaptable, self‑motivated, and enjoy working as part of a team.
• Demonstrate initiative and accountability.

This is a physically demanding role, as you will be required to support our fast‑paced operation and will always be on the go.

• Hourly rate of £15.00 per hour.
• Discretionary profit share bonus scheme.
• Free car parking at the airport and access to rest areas during breaks.
• 34 days holiday entitlement per annum (pro rata for part‑time hours).
• Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
• Colleague discounts on Jet2holidays and holidays and flights.
• Annual pay review, paid training course, our famous Red uniform & much more!
• 20 or 30 hour per week contracts available on a Permanent or Permanent Seasonal basis.
• Rostered Shifts :
  Including early starts, late finishes, weekends, and bank holidays to support our operation. Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation. Extra days may be added during the season.
• Rosters are provided 4 weeks in advance.

At &
Jet2holidays
, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award‑winning team!