Account Manager

Location
:
London (Hybrid — 2 days in-person each week)

In-person locations
:
London Bridge co-working office + client recording studios (Elephant & Castle, Canary Wharf)

Travel
:
Regular travel to London studios. International travel may be required (team away days + future client needs).

Seniority
:
Account Manager (3–5 years’ experience)

Contract
:
Full-time, permanent (5 days/week)

Reporting to: COO

Shake Content is a Linked In-first, video-led B2B content agency. We help founders and leadership teams build visibility, trust, and demand through consistently high-quality content — especially short-form video, founder-led storytelling, and thought leadership that sounds human, not corporate.

Our clients are mostly B2B, across a wide mix of industries. You might be deep in Fin Tech one day and talking property development the next. We often work directly with founders or C-suite execs, and sometimes with regulated businesses — so delivery standards and clear communication matter.

You’ll manage around 5 clients day-to-day, working with copywriters and video editors to ensure that content is delivered on time, to a high standard, and in the client’s voice. You’ll also attend and lead studio recording sessions, brainstorm new ideas, give feedback on content, and work closely with our commercial leads to spot sensible upsell opportunities.

This isn’t an entry-level role. We’re looking for someone who can run a portfolio with confidence, work independently, and keep projects moving without needing constant direction.

• Own day-to-day relationships for ~5 clients (primarily on Slack, plus email and calls).
• Lead or join regular client check-ins and keep projects progressing between meetings.
• Manage timelines, approvals, and deliverables to ensure content lands on time and on brief.
• Maintain quality and consistency across output (tone, structure, positioning, formatting).
• Coordinate internal teams (copy, video, design) and keep everyone aligned.
• Schedule and publish posts when required, and keep content calendars tidy and up to date.

• Attend and lead studio recording sessions with clients (prep, agenda, on-the-day flow, client experience).
• Help clients perform at their best: guide topics, prompt stronger answers, capture variations, keep energy up.
• Ensure sessions produce enough strong material to fuel weeks of content.

Typical locations include:
London Bridge (office), Elephant & Castle (studio), and Canary Wharf (studio).

• Brainstorm content angles, formats, and series with clients and internally.
• Give clear, constructive feedback to copywriters and video editors to improve outcomes fast.
• Spot issues early (unclear message, wrong tone, weak hook, compliance sensitivities) and fix them before they become problems.
• Work with commercial leads to identify upsell opportunities (more shoots, new formats, added capacity, expanded channels).
• Keep an eye on account health: engagement, responsiveness, delivery quality, and client satisfaction.

• Clients feel looked after, informed, and confident — even when things move quickly.
• Content is delivered on time, consistently high quality, and improving month-on-month.
• Studio days run smoothly and produce a reliable pipeline of usable, high-performing content.
• You proactively unblock work, anticipate risks, and prevent last-minute scrambles.
• You contribute ideas that drive better outcomes (not just more output).

• 3–5 years’ experience in account management / client services / delivery (agency experience is a plus).
• Excellent communication — especially written (Slack-first, clear, calm, and precise).
• Strong organisation and ownership: you can juggle multiple clients and deadlines without dropping details.
• Confidence giving feedback to creatives (copy and video) while keeping relationships positive.
• Comfort working directly with founders and senior stakeholders.
• Comfortable with ambiguity and fast-moving priorities.
• Solid working knowledge of Linked In (what performs, why it performs, and how to keep a founder’s voice intact).
• Comfortable…