Digital Content Manager - Volunteer

Overview

We are expanding, and we are looking to bring on board an enthusiastic Digital Content Producer to coordinate a team of creatives on the production of content for the website and social media.

What difference will you make?

You will work in an award-winning initiative focused on the preservation of the cultural heritage of the Syrian diaspora and young people from disadvantaged backgrounds, including young people with disabilities, the elderly, and refugees. Our team will benefit from your expertise in volunteer management and in implementing a structure and workflow that will improve our operational staff.

What are we looking for?

It is essential that our Digital Content Producer understands both the challenges and opportunities of working in a small but highly skilled and motivated team with an ambitious goal and can work independently. The successful candidate will have experience of developing digital creative content and implementing digital campaigns. They should be extremely well-organised, comfortable with administrative as well as creative tasks, have strong editorial judgement and attention to detail, and be self-directed to thrive in a fast-paced environment.

The position also requires working closely with all staff on marketing, communications, programming and publishing content.

Essential

• Applicants must be able to demonstrate expertise in social media and experience of working with a public social media account (in an informal or formal position).
• Ideally applicants will have a few years' experience of digital content creation.
• Understanding and experience of using online media to communicate key messages and reach target audiences.
• Strong editorial judgement and attention to detail, including strong writing and proofreading skills, particularly in short form writing/social media posts.
• Strong initiative, ability to work unsupervised, problem-solve and take a flexible approach.
• Able to work well under pressure, prioritise tasks and adapt to last-minute requests.
• Exceptional organizational skills and a disciplined approach.
• Understanding of, and commitment to, the aims of Qisetna, including a sensitivity to controversial issues.
• Willingness and ability to undertake routine and administrative as well as creative tasks.

Desirable

• Experience of working with Adobe Creative Suite (Photoshop, Illustrator, InDesign) to create suitable and engaging content for multiple digital platforms.
• Experience working with Hootsuite, Twitter Analytics and Facebook analytics.
• Experience working with Word Press or similar website content management systems.
• Experience creating paid social media campaigns with Facebook Ads Manager.
• Knowledge of UK migration history.
• Agency and/or in-house experience.
• Commitment to diversity and inclusion.

What will you be doing?

Working alongside our existing team and with a range of partners, our Digital Content Manager will:

• Work with our Head of Team Engagement to develop and deliver impactful digital campaigns and projects to reach new audiences, influence public conversations and shift the narrative around migration. This includes joining creative brainstorms and campaign development meetings.
• Assist our Head of Public Engagement and Head of Communications in implementing our digital content strategy.
• Develop creative content for digital platforms including, but not limited to, Instagram, You Tube, Twitter, Facebook, and our website, in line with our digital strategy and current campaigns.
• Support the day-to-day management of content across current social platforms – Instagram, Twitter, Facebook – and our website, exhibition and campaign sites, ensuring digital content is appropriate in tone and that published content has proper community management.
• Work with our Head of Communications on copywriting for digital platforms and campaigns – website, exhibition and campaign sites, social media and OOH digital – ensuring copy is in line with Qisetna brand, messaging and tone of voice.
• Assist our content curators in research, planning and management of digital exhibitions.
• Liaise with external parties including Qisetna partners, artists and agencies to license and gain permission to publish content.
• Work with our Head of Public Engagement to develop and deliver the social media arm of wider digital public engagement campaigns (including but not exclusive to Memories of Food, InFocus and future campaigns).
• Monitor and record digital audience analytics reach using Google Analytics, Facebook Analytics, Twitter Analytics and Square Lovin’ and track against digital strategy targets, and support our Head of Public Engagement and Head of Communications in developing KPIs for digital campaigns.
• Implement social media paid campaigns including using Facebook Ads Manager and work with our Head of Public Engagement to research and engage media personalities and influencers.