Digital Delivery Coordinator - Life Sciences

We are looking for a highly self‑motivated, efficient, logical, and Digital Delivery Coordinator who will work on a portfolio of 'Hybrid' events (events that are delivered both in person and virtually) within the Life Sciences vertical of the Informa Connect business. This role is based in London in the UK. The Life Sciences portfolio consists of 60+ medium to large events that are delivered both in person globally and online.

The role itself will revolve around a comprehensive list of responsibilities that occur pre‑, during and post each event from a planning and operations perspective.

• Support on all aspects of digital planning and delivery for Hybrid (in person) and virtual events, including platform management, coordination of video production and recordings and post‑event data analysis, working directly with central digital delivery teams and functional stakeholders within the life sciences vertical
• Work with the central digital team on developing the event app and new integrations whilst working with the Life Sciences vertical teams to execute in‑app customer experience elements and value‑driven digital engagement for example: customised pages, gamification, accreditation elements, digital and in‑person posters and polling
• Simultaneously support the event project delivery for multiple concurrent events to ensure digital experience runs as planned and troubleshoot where necessary
• Communicate video recording and editing requirements with our internal video teams and external Audio Visual suppliers for Hybrid (in person) and virtual events
• Liaise with our in‑house and external Video team for video editing and streaming requirements at our virtual and Smart (in person) events
• Assist with the delivery of live streaming on virtual and Smart (in person) events
• Provide demos of our digital event platform to internal and external stakeholders where necessary
• Attend regular event project meetings alongside the Product and Marketing lead to support the strategy and report on the digital components of the event and ensure smooth digital experience delivery
• Assist with the on‑the‑day delivery of our virtual events, to include:
  • Oversee the onsite digital experience at the event and be the main point of contact for all stakeholders during the event
  • Sign off on app help desk design, placement and any digital experience signage
  • Full ownership of the onsite event app including app set‑up and contribute to ways to enhance the onsite digital experience and drive better app engagement to include but not limited to gamification and polling
  • Onsite poster/QR and digital experience lead where necessary during set‑up and live event including gamification and polling
  • Onsite management and technical support for beacon technology and passive attendee tracking, ensuring all technology is working and continually monitor and troubleshoot technology and data throughout event
  • Take the lead on any event app integrations for example the exhibitor lead scanner, QR codes and Iframes – support onsite queries and help educate exhibitors to these features both pre and onsite at event
  • On the day project management to include:
    Briefing onsite AV team, live streaming monitoring and production guidance, online chat support, general troubleshooting and providing attendance and engagement data back to relevant teams
  • Undertake post‑event delivery team responsibilities including the sharing of data reports and providing data for our internal feedback reports
  • Video management, ensure all is edited and correctly labelled and links added to relevant on‑demand platform
• Administration (20%)
  • Data capture and analytics – undertake all necessary event admin tasks, including assistance with the completion of sustainability worksheets, accreditation administration and providing data for post‑event meetings
  • Share post‑event lead reports where necessary
  • Circulate final attendee lists with the event team
  • Complete the digital delivery teams internal KPI tracker
• Other (10%)
  • Perform other duties as needed
  • Attend training as suggested by Manager

• Proven professional experience in a B2B digital service, events or media industry
• Previous digital…