Aftercare Manager

Position: Aftercare Manager (Permanent)
Aftercare Manager – M&E / Building Services
London
40-60k DOE

We are seeking an experienced Aftercare Manager to join an established M&E contractor, managing post-completion works across live and completed projects.

This role sits firmly within construction aftercare, not facilities management. The focus is on client liaison, coordinating contractors, assessing scope of works, and determining whether works are chargeable or fall within contract or defect obligations.

You will be responsible for receiving client requests, reviewing drawings and project information, prioritising call-outs based on urgency and contractual position, and allocating resources accordingly. A key part of the role is confidently managing conversations with clients where works are outside of scope and agreeing chargeable instructions.

The role requires someone highly organised, commercially aware, and comfortable working across multiple issues simultaneously while maintaining a professional and timely response to all enquiries.

Key responsibilities include:

• Managing post-completion and aftercare requests across M&E projects

• Acting as the main point of contact for clients during the aftercare phase

• Reviewing drawings, specifications and project records to assess scope

• Determining whether works are chargeable, defect-related or contractual

• Scheduling engineers and managing resources based on priority and urgency

• Coordinating and tracking call-outs and follow-on works

• Ensuring all client communications are handled professionally and promptly

• Maintaining accurate records and updates using internal systems

The successful candidate will have experience in a construction or M&E environment and be confident working with technical information, drawings, and multiple stakeholders. Strong computer skills and the ability to manage workload effectively are essential. If you are looking at this and thinking I am not techincal enough, that is fine! It is your ability to reach out to the right people to ascertain the information that is key!

Client satisfaction, the right priority and the right handling of the situation