Customer Journey Insights & Delivery Analyst
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-03-15
Listing for:
Barclays
Full Time
position Listed on 2026-03-15
Job specializations:
-
Business
-
Customer Service/HelpDesk
Job Description & How to Apply Below
A leading multinational financial institution is seeking a Customer Journey Oversight Analyst to enhance customer experience across various channels. You will track improvements and monitor metrics such as complaints and NPS. The ideal candidate will have skills in customer journey analysis, collaboration, and problem-solving, supporting teams to deliver exceptional user experiences.
This role offers opportunities to work in London, Manchester, or Northampton, and emphasizes a commitment to the highest standards of operational excellence.
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