Customer Success Team Lead; HF

Join the No.1 Leading Global Software Dev Scale‑Up (£40m ARR) working with 90% of the FTSE 500

Are you ready to lead a high‑performing team within one of the world’s most dominant and fastest‑growing software development scale‑ups? We’re a global market leader trusted by 90% of the FTSE 500, and we’re looking for a Core Customer Success Team Manager to drive growth, strengthen client relationships, and elevate the performance of a passionate customer‑focused team.

This is your opportunity to shape strategy, mentor top‑tier sales talent, and have a genuine impact on customer outcomes — all within a company scaling at pace.

As the Core Customer Success Team Manager
, you will lead and coach a team responsible for growing revenue within our existing customer base. You’ll drive retention, expansion, and customer satisfaction while acting as a trusted advisor for strategic accounts. This leadership role is perfect for someone who blends commercial acumen, people management excellence, and a deep understanding of customer‑centric selling within the software industry.

• Deliver your team’s portion of the monthly revenue target, accurately forecasting performance and raising blockers early.
• Hire, onboard and train new team members, ensuring ongoing coaching and adoption of all training programmes.
• Conduct regular pipeline inspections, performance reviews, and quarterly skills assessments.
• Provide clear guidance to help the team build pipeline, progress opportunities, and close deals.

• Maintain a clean, accurate and up‑to‑date pipeline with strong conversion and close rates.
• Ensure all new sales communications and process changes are understood and implemented.
• Test, adopt and provide feedback on updates to Salesforce or other internal systems.

• Oversee strategic relationships with key clients, acting as a trusted advisor.
• Implement strategies to reduce churn, elevate customer satisfaction, and identify upsell/expansion opportunities.
• Collaborate closely with Sales, Product, Operations and wider internal teams to champion customer needs and insights.

This list is not exhaustive — as a high‑growth scale‑up, we value agility and a proactive approach.

• Strong ability to manage and forecast a sales pipeline with confidence and accuracy.
• Skilled in coaching, onboarding, and developing team members.
• Experience running performance reviews and 1:1s focused on skill and revenue growth.
• Excellent organisational skills with the ability to prioritise and escape when needed.
• Advanced written and verbal communication skills.
• Proven ability to build and maintain strong internal and external relationships.
• Ability to execute customer success strategies and drive commercial outcomes.

• Work for the global leader in our field.
• Be part of a high‑growth scale‑up with £40m ARR and rapidly accelerating expansion.
• Collaborate with world‑class engineering and commercial teams.
• Contribute to products used by 90% of FTSE 500 companies.
• A culture that rewards innovation, ownership, and career development.

If you’re a people‑first leader with a passion for customer success and commercial growth - we want to hear from you.

Apply today and take your next step with the world’s leading software development scale‑up.