Customer Success Manager

Do you want to be part of a business that’s redefining the future of AI-driven commerce and partners with the world's largest brands on delivering exceptional digital experiences, driving huge increases in revenue for our customers?

Rezolve Ai (NASDAQ: RZLV) is an industry leader in AI-powered solutions, specializing in enhancing customer engagement, operational efficiency, and revenue growth. The Brain Suite delivers advanced tools that harness artificial intelligence to optimize processes, improve decision‑making, and enable seamless digital experiences.

As a leader in Product Discovery, we empower retailers and brands with AI‑driven search, conversational commerce, geofencing, and one‑touch instant payments. With recent acquisitions of Bluedot, Group By, ViSenze and Crownpeak, Rezolve is accelerating innovation at the intersection of AI, commerce, and customer engagement.

We are looking for a Customer Success Manager who will be responsible for managing a portfolio of customers within our customer success framework. This role is focused on managing key accounts, ensuring full customer engagement, providing high‑level merchandising and program/project management, and driving the renewal and expansion of customer relationships. The CSM serves as a trusted advisor, aligning our solutions to the customer’s strategy while also identifying opportunities for growth.

• Serve as the primary point of contact for a portfolio of customers, building strong relationships with key stakeholders and executive sponsors.
• Understand customer goals and align product usage to maximize value, driving the creation and execution of success plans and customer scorecards.
• Deliver product updates, introduce new solutions, and gather feedback to inform the product roadmap.
• Conduct regular service reviews and ensure consistent communication and alignment between customers and internal teams.
• Manage renewals and maintain awareness of commercial agreements, budgets, and account performance.
• Plan and prioritize customer projects in collaboration with internal teams, overseeing Professional Services deliverables and execution.
• Identify upsell, cross‑sell, and expansion opportunities while driving product adoption across customer organizations.
• Support strategic account growth by presenting tailored product demonstrations and helping develop business cases aligned with customer goals.

We don't believe in ticking boxes here at Crown

peak.

Here are a few skills that we feel would make you successful in the role, but we’d still love to hear from you if you feel you’d be a great fit.

• 2–5+ years in Customer Success, Account Management, or similar client‑facing role, preferably in a SaaS (Software as a Service) or technology company.
• Proven ability to manage multiple accounts, projects, and priorities in a fast‑paced environment.
• Strategic thinker with strong analytical, organisational, and problem‑solving skills.
• Experience with CRM/CSM platforms preferred.
• Familiarity with technical concepts and ability to work closely with technical teams.
• Excellent communication, interpersonal, and presentation skills.
• Strong understanding of customer lifecycle and subscription business metrics.
• Fluent in English, with professional proficiency in either French, Spanish, or German.

• Be part of an innovative and fast growing global company at the forefront of AI‑powered commerce.
• Work with a dynamic and collaborative team shaping the future of AI, commerce, and customer engagement.
• Opportunity to make significant impact on the company’s digital growth strategy.

We strive for success, are always pushing to do better, and work with pride and purpose together. You can see them in action in all aspects of our everyday work.

Today we are a 1000+ team with colleagues across the globe.

Rezolve is proud to have a widely diverse team. We are committed to creating an inclusive environment where everyone, whoever they are, feels comfortable to be themselves and each person is valued for their skills, experiences, and unique perspectives.

Rezolve is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.