Marcus Goldman Sachs, Product Manager, Associate

OUR IMPACT

Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees.

Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading‑edge technology, data, and design.

Marcus by Goldman Sachs is the online consumer banking business of Goldman Sachs, operating as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers.

Marcus by Goldman Sachs is looking for a commercial and customer focused Product Manager to join our growing team. The ideal candidate has good knowledge of retail deposits markets, possess high quality product management skills, partnering and collaborating with various teams, and providing analysis powering decision‑making. As an important member of the team, you will be working closely with leadership, and your contributions will be key in successful product management and performance, effective stakeholder management is another crucial aspect of the role.

In this role you will be responsible for partnering with key teams across the business including Operations, Engineering, Product Owners, Marketing and Legal & Compliance to lead recommendations and provide high quality analysis driving decision‑making. Your expertise in fostering cross‑functional collaboration will enable you to bridge gaps between teams, ensuring alignment with organisational objectives and regulatory requirements.

In this role you will be working closely with leadership, and your contributions will be key in successful product management and performance, effective stakeholder management is another crucial aspect of the role.

• Contributing to the design and management of deposit products through their full lifecycle to meet customers' needs and deliver a best‑in‑class experience, leveraging digital channels
• Driving savings product initiatives and making recommendations to enhance customer and product proposition
• Leading & supporting delivery of agreed product changes, including pricing, to manage commercial performance and to ensure good customer outcomes
• Maintain a full understanding of relevant compliance and local market regulatory issues
• Monitor product performance and analyse existing customer behaviour to recommend changes
• Maintain and manage forward looking view to develop and refine the savings product range
• Support development of detailed business cases to support future proposals
• Maintaining and refining roadmap/backlog of savings change items
• Developing and monitoring risk metrics, identifying issues and making recommendations to ensure fair treatment of customers
• Support execution of campaign activity to engage, retain & increase balances across the customer base
• Partner with marketing teams to deliver agreed tasks to support the marketing acquisition plan
• Partner with Customer Care and Operations teams to deliver agreed tasks to ensure that products are implemented and supported seamlessly and consistently across channels
• Proactively identify and recommend ideas to drive growth for innovation and/or alternative channels

• At least 3 years of retail banking experience in a savings product role in retail banking either within a large incumbent/direct bank/fintech
• Subject matter expert in savings products including interest rate / pricing dynamics
• Experience of working in a product team on both technical and commercial aspects of the product
• Good knowledge of banking, trends, consumer behaviour and relevant local regulations such as…