Principal Customer Sucess Manager

Principal Customer Sucess Manager

Company:
Sim Corp

Location:

London, England, United Kingdom

Join some of the most innovative thinkers in Fin Tech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to Sim Corp! At its foundation, Sim Corp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous.

Our people‑centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

As our new Principal Customer Success Manager (CSM), you will play a key role in building strategic partnerships with our clients, helping them reach their business outcomes and realize the full value of their investment in Sim Corp. This senior level position is ideal for someone who combines strategic thinking with a collaborative mindset and a commitment to customer success. Your responsibilities will include promoting customer loyalty, facilitating expansion, and managing renewals through strategic account planning and regular communication.

We welcome applicants from all backgrounds and encourage those who may not meet every requirement to apply—your unique perspective and experience could be just what we need.

• Co‑create and execute account plans to help clients fulfill their goals.
• Build and expand networks across client organizations and internally within Sim Corp.
• Collaborate cross‑functionally with Sales, Go‑to‑Market, Offer Management, and Client Services to deliver a seamless customer experience.

• Lead strategic engagements and maintain high levels of customer satisfaction and loyalty.
• Own the governance model and Quarterly Business Review (Q ) process.
• Cultivate long‑term relationships with senior stakeholders and demonstrate value realization.
• Manage expectations and support business case formulation and deal shaping.

• Define measurable KPIs aligned with client goals and track progress.
• Coordinate internal and client‑side specialists to improve adoption.

• Drive adoption throughout the subscription lifecycle to secure positive NRR.
• Identify strategic business outcomes and transformation initiatives.
• Spot optimization opportunities and position new solutions to enhance client value.
• Collaborate with Sales on renewals, providing success stories and references.

• Solid understanding of Investment Management / Buy‑side Technology and the Asset Management or Asset Owner value chain.
• Experience in Customer Success Planning and Adoption Strategy.
• Ability to affect business process and operating model decisions.
• Highly customer focused with commercial insight.
• Proficient communication and stakeholder management skills.
• Focused on outcomes with well‑developed skills in organization and problem resolution.
• Ability to maintain concentration and composure in difficult scenarios.
• Fluency in English.

• Attractive salary, bonus scheme, and pension.
• Good work‑life balance: flexible working hours and a hybrid model (office two days a week, remote other days).
• Professional development opportunities with an individual approach to support the direction you want to take.

Please send us your application in English via our career site as soon as possible; we process incoming applications continually. Only applications sent through our system will be processed. To uphold fairness and equal opportunities for all applicants, please exclude personal data such as photo, age, or any non‑professional information from your application.

If you are interested in being a part of Sim Corp but are not sure this role is suitable, submit your CV anyway. Sim Corp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you in discovering the right role. The approximate time to consider your CV is three…