Product and Proposition Manager - Faster

Join us as a Product and Proposition Manager - Faster Payments at Barclays where you will help shape the future of banking by managing all domestic payments with a particular focus on Faster Payments and electronic payments. The team is responsible for ensuring the safe and convenient movement of money for customers across all channels, making sure funds are accurately received and aligned with regulatory requirements.

The role will contribute to optimising the customer journey, strengthening the payments control environment, and driving innovation within payments services.

The successful candidate will be customer-focused, with an understanding of customer journey frameworks and digital services offered by Barclays. They will combine a good governance and control mindset with good numeracy and analytical competencies. The role requires excellent communication skills—both written and verbal—and the ability to present complex ideas clearly. Building good stakeholder relationships and working effectively within delivery environments will also be key.

To be successful as a Product and Proposition Manager - Faster Payments, you should have:

• Product or proposition experience.
• Demonstrable exposure to governance and controls.
• Considerable numeracy competencies with evidence of analytical capability.
• Proven communication skills, both written and verbal.
• Experience of working within delivery-focused environments.
• Considerable stakeholder management skills.

Some other highly valued skills may include:

• Degree-level qualification in a relevant area preferred

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role can be based in London, Northampton, Manchester, or Glasgow.

To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls.

• Development of customer level strategies & solutions that are tailored to customers’ needs.
• Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
• Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
• Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
• Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
• Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch.
• Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively.
• Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on…