Associate, Client Group Services, EMEA

Why work for us?

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world‑class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

The EMEA & Lat Am Client Group is a trusted partner to our clients, and we enable investment solutions through active management. Areas within Distribution consist of Sales, Global Marketing, Global Product and Investment Trusts, responsible for the marketing, promotion and ongoing development of our product offering, for both institutional and intermediary channels globally.

You will work with the client channels and regional sales teams to provide customer support on several levels and stages of relationships with our clients. You will be required to provide outstanding service to institutional clients, meet individual needs in a timely and efficient manner, maintain relationships with internal and external clients and support the Client Directors with pre and post sales activities whilst prioritising client service.

You will:

• Help collate any required information that the sales and client facing teams request in a timely and accurate manner
• Manage and complete Sales Director follow‑up actions from client meetings and interactions promptly and accurately
• Provide support with admin related duties within the CRM system Salesforce, updating any information on Contacts and Accounts as requested by the team to ensure the client database is accurate and comprehensive.
• Assist with meeting requests, entering meeting request into CRM, arranging presentation material, and arranging pre‑meet meeting and documentation
• Assist with updates to key client documents, profiles, and Business plans
• Work with Sales Directors ensuring monthly and quarterly reporting fulfilments are completed for clients (outside of that already covered by Institutional Client Reporting or other functions)
• Use different internal and external systems to generate general reports
• Assisting with ad‑hoc enquiries
• Attending client meetings as and when appropriate
• Gain a greater understanding of Janus Henderson’s products as well as Asset Management knowledge, by:
• • • Listen to the different videos/webcasts available
    • Read relevant articles, including the ones produced in-house
    • Attend appropriate courses

• Consult with internal departments and outsourced providers:
  • • Due to the nature of the role, you will receive many diverse queries which will mean gaining exposure to different teams
    • You will need to maintain good relationships with the firm to ensure the information needed is provided in a timely manner

• Maintain an up‑to‑date awareness of industry issues, news and legislative changes affecting the marketplace:
  • • Attend training and develop relevant knowledge, techniques, and skill
    • Maintain a thorough knowledge of Janus Henderson’s philosophy and product range
    • Keep up to date with Janus Henderson’s Fund Manager’s market views and forecasts for regular and carefully planned onward transmission to clients
    • Take personal responsibility for acquiring the relevant technical skills and knowledge needed to successfully perform the role

• Perform additional duties as assigned

• No

• Be willing to take the Investment Management Certificate
• Prioritization, adaptability and time management skills
• Detail orientated
• Technological mindset, willingness and ability to challenge the status quo
• Help improve BAU processes through the use of technology
• Good awareness of what is happening in markets. Be aware of the implications of market trends

• Fluen…