Senior Account Manager

About Legatics

Legatics is transforming legal transaction management through intuitive, intelligent technology that removes manual work and helps legal teams collaborate more efficiently. We work closely with leading law firms to modernise deal execution and improve the experience for both lawyers and their clients.

We are looking for an experienced commercially-driven Senior Account Manager to join the Customer team  this role, you will take ownership of a portfolio of strategic accounts, building deep relationships with key stakeholders, driving platform adoption, and securing renewals and contract growth. You will also play a meaningful role in shaping how the team operates, bringing experience and leadership that helps elevate those around you.

This forms part of the Customer Team’s mission to help law firms roll out Legatics to their lawyers, remove barriers to use, and ensure our customers get lasting value from our platform.

Working as part of the Customer team at Legatics, and reporting into the VP, Customer:

Account relationship management

• Own and grow a portfolio of strategic accounts, building strong, trusted relationships with senior stakeholders to drive long-term customer success and commercial growth.
• Lead renewal conversations and identify opportunities to expand contract values.
• Develop a deep understanding of each customer’s business trajectory and buying cycles, positioning yourself to surface timely growth opportunities and act on them with well-constructed commercial proposals.
• Conduct regular customer visits to your assigned regions, deepening relationships through in-person engagement and building a thorough understanding of each client’s goals.
• Articulate the value of Legatics clearly and persuasively to multiple personas within a law firm, aligning platform capabilities to customer objectives.
• Build and present compelling ROI cases that connect usage data and workflow improvements to tangible business outcomes, supporting upsell and renewal conversations.
• Monitor customer health metrics proactively, identifying and mitigating risks to reduce logo and revenue churn before they accelerate.

Product expertise and problem-solving

• Maintain knowledge of the Legatics platform, its use cases, how it can solve problems for customers and fielding questions for both customers and internal teammates.
• Serve as the primary point of contact for your accounts, collaborating with internal teams to resolve issues quickly and effectively.
• Use tools such as Claude and Salesforce to manage account activity, track interactions, and make timely, data-informed decisions.

Mentorship and development

• Act as a senior voice within the Customer team, sharing knowledge, best practices, and commercial insights that help raise the standard of account management across the team.
• Support the onboarding and development of more junior team members, offering coaching and guidance on customer engagement and commercial strategy.
• Collaborate closely with the VP, Customer on strategic initiatives, contributing to how the team evolves its approach to renewals, expansion, and customer health.

Advocate for customers

• Gather and relay structured feedback to the Product team to help shape future development and prioritisation.
• Partner with the Marketing team to source testimonials, case studies, and customer stories that support Legatics’ growth.

Networking and events

• Represent Legatics at industry events and conferences, building brand awareness and engaging with potential advocates and prospective customers.
• Lead high-touch in-person engagement with clients to build rapport, gather insights, and support retention and expansion.

Essential

• A minimum of 4–5+ years’ experience in B2B SaaS Customer Success or Account Management, with a strong track record of owning and growing a portfolio of accounts.
• A demonstrable growth mindset when it comes to commercial opportunity: you spot expansion potential early, build the case confidently, and treat your existing customer relationships as your primary pipeline.
• Proactive, and positive attitude – approaching problem solving with enthusiasm internally…