Account Manager - pa

Our client is a dynamic print management agency based in central London. They manage the print & distribution of printed brochures, magazines, direct mail and digital solutions.

The Account Manager will be responsible for customer service and product delivery through continual liaison with our clients, and suppliers on matters relating to print and campaign management. The primary focus of the role is to deliver exceptional customer service to a large client, spending time at their offices as part of their on-site production team. This is usually 2 days per week.

Requests for quotations will be processed in a responsive manner and clients will be updated regularly on the progress of their work. He/she will select the most appropriate suppliers, negotiate costing and time-scales for each job and ensure that internal procedures are followed at all times.

• To take ownership of the clients’ print projects
• To arrange weekly production meetings with the client
• Procure print, ensure delivery is on time, to spec, to quality and to contractual targets
• Maintain detailed job history information & monitoring of online activity/conversion
• Ensure most competitive costs are achieved on each project
• Build relationships with clients and manage their perceptions and expectations

• An assertive and competent individual, proficient in all microsoft office packages
• Excellent client management skills gained from client facing experience
• Strong project management skills
• Excellent organisation skills with the ability to multi-task and work on their own initiative
• Excellent attention to detail and problem solving ability
• UK resident

This position has now been filled.