EVP, Head of Client Services, Advertising

EVP, Head of Client Services, Advertising

London - UK;
Manchester - UK

Real Chemistry is a global agency providing a full suite of services across healthcare communications and marketing to clients including pharmaceutical and biotech industries. Our culture emphasizes collaboration, excellence, and impact for both clients and colleagues. If you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #Lifeat Real Chem .

At 21

GRAMS, we believe that no one’s favourite brand is the one that simply helps them live longer; it should be one that adds meaning and humanity. Over the last 5+ years, we’ve been on a mission to bring a soulful approach to healthcare brands. Join us in making a difference. As the EVP, Head of Client Services, you will oversee all client services teams in a specialised environment focused on growth and integration.

• Strategic Leadership
  :
  Own senior client relationships and set the vision for account success.
• Growth and Development
  :
  Drive portfolio growth through strategic planning and consultative selling. Champion new business development through organic growth and pitching.
• Operational Excellence
  :
  Oversee integrated delivery across scientific content, strategy, creative, and analytics.
• Team Management
  :
  Lead and mentor client service leaders, fostering a culture of collaboration and inclusion.
• Client Engagement
  :
  Represent 21
  
  GRAMS in senior forums and industry platforms. Support teams in navigating growth and delivering Global Agency of Record (AOR) accounts.

• You are adaptable, resilient, and comfortable adjusting your scope, responsibilities, and focus as we grow.
• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
• You are a highly organized self-starter, able to work independently and under tight deadlines.

• 12+ years in medical communications or healthcare agency leadership.
• Entrepreneurial spirit with the ability to thrive in fast-paced environments.
• Proven ability to manage large, multi-market accounts and complex programs.
• Strong commercial acumen with P&L ownership experience.
• Deep understanding of medical/scientific communications and compliance standards.
• Inclusive leadership style and ability to build high-performing teams.

Real Chemistry is proud to be Great Place to Work-certified. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates.

Should you require accommodations throughout the interview process please let your recruiter know.

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry.

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