Business Analyst; and Repair Domain

Position: Business Analyst (Housing and Repair Domain)
This is an analyst-level Business Analyst role within the Information Systems & Change (IS&C) function. The position sits in the Change Delivery & Adoption team, meaning the focus is not just on gathering requirements, but ensuring changes are successfully implemented and adopted by the business.

The main purpose of the role is to:

Understand business needs

Define clear, structured requirements

Improve processes and services

Ensure projects deliver measurable business value

Support smooth implementation and adoption of new systems or improvements

Business Analysis & Process Improvement

Investigate and document current business processes

Identify inefficiencies and areas for improvement

Ensure solutions balance cost, quality, and outcomes (value for money focus)

Requirements Gathering

Run workshops and interviews

Gather and prioritise business requirements

Write user stories and acceptance criteria

Maintain traceability from idea to deliver

Implementation & Adoption

Support training and create user guides

Help transition solutions into business-as-usual

Ensure changes are embedded successfully

GCS is acting as an Employment Business in relation to this vacancy