Customer Success

Overview

So, here's the deal: our SaaS video platform Life Inside is growing fast! We're a small team with global customers and now we're looking for our next key player, someone who enjoys taking responsibility, trying new things, and making things happen. Life Inside is a video platform that companies use to collect and distribute videos across their digital channels. Kind of like a social media platform, but entirely owned by the company, used for sales, marketing, or communication with target audiences!

What you get

• A team full of driven, curious, and solution-oriented colleagues with their sights set on growth. Say hi to Poyan, Emil, Niklas x2, Freddie, and Charles.
• A fast-paced environment where you’ll help shape everything from customer experience to business development and product.
• An owner-led company with stable finances where ideas become reality.
• The freedom to experiment, question, improve – and actually make a difference.

• Take a central role in our company and jump in where needed: we’re talking onboarding new customers, support, marketing, product, sales, and GDPR – you’re everywhere (except coding).
• AI- tools is a natural part of your role, used to increase efficiency and enhance the quality of your work.
• Ensure our customers have an amazing experience: from first contact to loyal ambassador.
• Contribute to and execute marketing initiatives, particularly via Hub Spot.
• Handle new customer meetings and drive the dialogue from start to finish.
• Test new product features, gather customer insights, and relay them to our dev team.
• Be involved in GDPR, agreements, and other compliance matters.

You’re a problem-solver, give you a problem and you’ll deliver not just a solution, but three improvement suggestions no one’s thought of. You have an entrepreneurial mindset and a strong sense of business and customer focus. You're a “get-it-done” kind of person who doesn’t wait for instructions and knows what drives value. Collaboration comes naturally to you, and you're not afraid to challenge or be challenged.

Most importantly: you don’t shy away from variety, you dive right into it.

• Minimum two years’ experience in a Customer Success role
• Academic education in a relevant field
• Strong working knowledge of Hub Spot
• Experience from a startup or fast-growing company is a plus
• You communicate fluently in English, spoken and written

START: According to agreement

LOCATION: London

CONTRACT: Full-time

SALARY: £29,000 – £39,000

CONTACT: Head of Recruitment Delivery, Ellinor Hellberg, ellinor (for questions regarding the position, not applications)

LAST APPLICATION DATE: Applications are reviewed on an ongoing basis

Ready to take the next step and accelerate your career? Apply now, we look forward to making this journey with you!

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