Product Manager

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry‑leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3 300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world.

Delivered through an integrated platform, Paysafe solutions are geared toward mobile‑initiated transactions, real‑time analytics and the convergence between brick‑and‑mortar and online payments. Further information is available at

It starts here. Have a global impact on the world of payments.

Paysafe is a global payments platform powering digital commerce worldwide. As a Product Manager focused on chargebacks, you will personally drive the strategy, requirements, and optimization of our chargeback and dispute resolution capabilities. You will serve as the functional expert for chargebacks—shaping roadmap priorities, analysing trends, partnering across internal teams, and delivering solutions that reduce losses, improve operational efficiency, and enhance customer experience.

This role is ideal for a hands‑on product manager who thrives in complex payments environments and enjoys deep ownership without people‑management responsibilities. This role is based in our London office and follows a hybrid schedule requiring three days onsite each week.

• Being open and honest.
• Keeping focused
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• Operating with Courage
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• Pioneering the future.

Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here.

We follow a hybrid working model, spending an average of three days per week at our office location. The office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House.

• Develop and maintain the product vision, strategy, and roadmap for chargeback and dispute management solutions.
• Conduct market research, analyse scheme rule changes, and monitor regulatory developments to inform product direction.
• Build business cases and propose new initiatives that drive revenue, reduce losses, and increase operational efficiency.
• Identify growth and monetization opportunities within the chargebacks portfolio using a highly entrepreneurial approach.

• Translate business needs into detailed user stories, acceptance criteria, and prioritised backlogs.
• Collaborate closely with Engineering, Design, Architecture, Risk, Compliance, Legal, and Operations to deliver enhancements.
• Contribute to process automation and AI‑driven solutions that improve dispute resolution, representments, and fraud mitigation.
• Coordinate cross‑functional readiness and support go‑to‑market activities for chargeback‑related releases.

• Act as the primary subject matter expert for chargebacks, representing customer and merchant needs across the organization.
• Engage with internal teams (Sales, Merchant Services, Account Management, Customer Support) to gather insights and validate requirements.
• Support merchant discussions and internal enablement by explaining chargeback processes, rules, and product capabilities.
• Provide training and knowledge‑sharing to internal partners on best practices and product functionality.

• Monitor KPIs such as chargeback win rates, dispute cycle time, fraud mitigation effectiveness, and operational throughput.
• Use data and analytics tools (e.g., SQL) to identify trends, root causes, and optimisation opportunities.
• Analyze financial impacts, including revenue uplift and cost savings, in partnership with Finance.
• Conduct post‑launch reviews to…