SVP Commercial Operations

About the job

The SVP Commercial Operations is responsible for defining and executing the transformation roadmap for commercial operations aligning with sales, legal and finance to support the commercial strategy while ensuring strong governance and compliance. This role involves leading cross-functional initiatives to streamline processes, integrating platforms, data, and workflows. The SVP oversees global contract governance, collaborates with various teams to optimize contractual practices, and directs global order management operations.

Additionally the SVP drives continuous improvement through data‑driven insights, automation, and simplification. The role requires building and leading high‑performing teams across contract and order management.

• Define and execute the transformation roadmap for commercial operations aligning with sales legal & finance to support the commercial strategy whilst ensuring strong governance and compliance
• Lead / Partner on cross-functional initiatives to streamline the lead-to-order and order-to-cash processes integrating platforms data and workflows
• Partner with senior leadership across Sales Finance Legal and Technology to drive adoption of new operating models controls processes and systems
• Play a key role in defining and executing our renewals transformation program from contract standardisation to defining roadmap to enable auto renewals

• Oversee global contract governance including service descriptions templates and compliance with audit requirements
• Collaborate with pricing deal desk finance and legal teams to optimise contractual practices and reduce cycle times
• Lead & develop the team responsible for contract lifecycle management drafting reviewing & amending (non legal terms) client contracts
• Drive more global standardisation in contracting including the role of contract administration.

• Direct global order management operations ensuring accurate client setup billing and renewal processing.
• Resolve revenue blocks and streamline workflows to enable timely revenue recognition and cash flow
• Implement automation and simplification initiatives to improve order accuracy and reduce manual effort
• Partner with enablement to ensure we increase right first time where knowledge or process gaps exist in the commercial organisation

• Drive continuous improvement through data-driven insights automation and simplification
• Establish and ope rationalise a rhythm of business for commercial operations including performance metrics governance and reporting
• Build and lead high-performing teams across contract and order management

• Bachelors degree in rigorous discipline; MBA preferred
• 15 years of relevant and demonstrated work experience within sales operations commercial excellence transformation consumer products retail and / or information services
• Demonstrated history of effectively designing and implementing initiatives enabling commercial and sales excellence
• Proficient in data analysis and the use of relevant software tools
• Robust analytical and problem-solving capabilities
• Outstanding communication interpersonal and presentation skills
• Capability to mobilize plans around key work streams and drive change in a strategic manner

• An exciting job in a globally active company
• Mentoring :
  You can expect intensive support and qualified feedback from one of our mentors during your induction
• Training : A comprehensive training program within our Global Client Delivery Academy and a variety of other training options in our comprehensive learning portal
• Work-life balance :
  Working time account flexible working hours and hybrid working
• Further development :
  Excellent growth and career opportunities at local & international level
• Togetherness :
  Working together in a dynamic global environment characterized by team spirit and an appreciative atmosphere
• A high degree of responsibility with the market leader in the industry with one of the largest product portfolios
• Flat hierarchies an open corporate culture and a very pleasant working atmosphere
• Modern office in a…