Founding Customer Success Manager

Job Title and Company

Founding Customer Success Manager at VC‑backed fintech startup

London, UK

• Opportunity to build and lead a foundational function at a well‑founded fintech led by industry veterans from Stripe and Wise.
• Direct impact on the product roadmap by serving as the primary voice of the customer for a category‑defining AI financial platform.
• High‑ownership environment with meaningful equity and a front‑row seat to scaling a pre‑seed startup into a global unicorn.

• Design and own the end‑to‑end customer success lifecycle, including onboarding, engagement, and retention strategies from scratch.
• Partner directly with startup founders and finance teams to ensure they maximize value from the platform’s AI automation tools.
• Define and track key success metrics such as activation, adoption, and NPS while building scalable support and enablement materials.

• Proven experience scaling customer success or account management processes within fintech or B2B SaaS 0→1 environments.
• Exceptional analytical and communication skills, turning complex financial pain points into simple, automated product solutions.
• Deep empathy for the startup ecosystem and a proactive mindset for solving high‑growth finance team challenges.