LOA - UKI - Multi-Divisional Customer Supply Chain Manager

Want to work on one of our big ECOMM players? Be part of the exciting growth journey we are seeing in this channel? And gain valuable skills and experience in this key channel? Then this role could be for you!

As Customer Supply Chain Manager (Ecomm), you will be a key member of our Multi-Divisional Customer Supply Chain team working on one of our key e-comm players – Amazon, Tik Tok Shop, THG..

This is a great opportunity to play a key role in shaping the future of how we work as a multi divisional Supply Chain team with lots of key stakeholder exposure alongside working within a part of the business with lots of growth ambitions. You will be expected to play a key role in the management of the day-to-day relationship with your key customer accounts, to deliver against our roadmap and KPI’s.

This is an exciting opportunity to realise and drive forward efficiencies and best practises with experience across multiple divisions.

• Relationship Management:
  Manage the relationship with key internal & external stakeholders to drive best in class customer service & collaboration. Attend & lead key meetings.
• Reporting and Analysis on Key KPI Metrics:
  Be responsible for data management, analysis & reporting. Use data insights to drive results and own and communicate these key Supply Chain KPI’s (Stock In Trade, On Line Availability etc) with relevant action plans.
• Operational Execution:
  Work to ensure perfect launch and promotional execution within your account and managing any key activity around Ecomm key moments i.e Black Friday/Cyber.
• Intake Planning:
  Work closely with commercial teams to help plan monthly intake. Share planning insights to maximise forecast accuracy, service and availability.
• Collaborative Projects:
  Work on delivering any strategic initiatives as directed whilst looking and implementing ways to improve and simplify our ways of working.
• Order to Delivery Management:
  Manage the order to delivery cycle for your customer, maximising service and minimising cost to serve. Support the discontinuations process.
• Cost to Serve Analysis:
  Ensure we provide the right service offering at the right cost. Demonstrate a clear understanding of CTS and ways to improve.

• Confidence in managing and influencing a variety of cross functional stakeholders, including senior management and can build trusting partnerships.
• Demonstrates leadership qualities in approach to day to day work.
• A consumer-first mindset and able to manage their complexities.
• A pro‑active, agile mindset with the ability to anticipate & deal with frequent changes in direction.
• A resilient attitude and comfortable with transformation and a dynamic environment.
• Ability to think outside the box and challenge the status‑quo.
• A strong team player willing to integrate and contribute to the wider team cultures.
• Excellent communication and organisation skills.
• Learning agility – enthusiasm to build market knowledge and focused on self development.

Our industry‑leading award‑winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.

Enjoy perks like money‑saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, Cera Ve, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.

Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top‑notch leadership programs and monthly expert talks. And there's lots more too!

L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more…