Business Analyst - Customer Strategy

Business Analyst - Customer Strategy

Location: London - hybrid 50%

Contract: Permanent

Hours: Full Time - 35 hours

The Business Analyst drives analysis to deliver solutions that meet key business needs. You'll work with stakeholders to define requirements, evaluate options, and support end-to-end delivery. Using agile methods and best practices, you'll enable high-impact outcomes and coach others in problem-solving and process improvement.

We help people achieve a better later life. That's our purpose and it's the reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.

This is a brilliant time to join our business. We are on an exciting growth journey to become the UK's most loved retirement expert.

• Lead expert business analysis activities to drive real business value for the organisation.
• Analyse complex needs and work with stakeholders to define and prioritise outcomes
• Partner with Product Owners, SMEs, and delivery teams to design practical, innovative solutions
• Provide data-driven insights to guide decisions and highlight key impacts
• Identify risks and support smooth implementation of change initiatives
• Mentor teams to strengthen analytical and problem-solving skills
• Champion best practices for consistent, high-quality outcomes

• Facilitate workshops and discovery sessions to clarify business, assess options, and support decision-making.
• Produce high-quality analysis deliverables such as process maps, requirements documents, user stories, and impact assessments.
• Support project teams by validating business requirements, ensuring alignment with strategic objectives and customer outcomes.
• Work with stakeholders to define success measures, acceptance criteria, and traceability across the delivery lifecycle.
• Contribute analytical insight during solution design, challenging assumptions and ensuring feasibility from a business perspective.
• Provide structured analysis during change initiatives, including assessing readiness, identifying risks, and supporting adoption planning

• Experience in Financial Services is required. Experience working on customer-focused projects or programmes (such as customer experience, customer insight, or customer strategy) is desirable
• Ability to think strategically and analytically to balance priorities and long-term goals
• Skilled at solving complex problems with practical, structured solutions
• Experience in Agile business analysis, solution design, and risk management
• Ability to leverage data to inform decisions and drive improvements
• Clear communicator who can engage and influence stakeholders at all levels
• Collaborative and delivery-focused, with a track record of supporting continuous improvement

At Just you'll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You'll be part of a company with a strong and distinctive culture - we're ambitious, curious and collaborative - and every decision we make centres around being Just and delivering the best outcomes for our customers.

• A competitive salary, pension scheme and life assurance
• 25 days annual leave plus an additional day on us for your birthday
• Private medical cover and income protection, just in case
• A generous and highly achievable bonus scheme
• Opportunities to progress your career in-role and within the company
• Free access to the Headspace app, 24/7 employee assistance helpline and trained physical and mental health first aiders
• A variety of employee funded benefits available via our online benefits portal
• Plus, several additional purchase options available for you and your loved ones

Explore our full range of benefits on our dedicated benefits page.

Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just.

We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.

Please submit your CV using the 'apply now' button. Shortlisted candidates will be contacted regarding next steps which may include an initial phone interview and in-person assessment.