Indirect Sales Operations Executive, EU

Overview

Location: London or Germany

Hours: 37.5 hours per week

Contract Type: Permanent, salaried

Working closely with the Head of Indirect Sales Operations, Operations Director, and Sales Operations leadership, this role provides comprehensive operational support to the Indirect Sales function across Trade, Brand Partnerships, Affiliates, and MICE. Acting as a key operational point of contact, the role supports day-to-day activity, resolves operational and system issues, and ensures minimal impact on sales performance and guest experience through a proactive, solutions-focused approach.

The role requires strong multitasking and stakeholder management skills, alongside a solid understanding of attraction operations, primarily Admissions with exposure to Hotels. The role holder will become a subject matter expert in core Indirect Sales systems, including Accesso, ISO, and CRM platforms, supporting trade partner setup, integrations, onboarding, training, and ongoing system optimisation. Clear, proactive communication and close collaboration with internal teams and external partners are central to success in the role.

In addition, the position supports continuous improvement initiatives, contributing to system and process enhancements, documentation, reporting, and data accuracy. Acting as a proactive problem solver, the role helps implement new processes and projects effectively, escalates complex issues with clarity, and supports cross-functional initiatives to ensure efficient and scalable Indirect Sales Operations.

• Support day-to-day activity and resolve operational and system issues to minimise impact on sales performance and guest experience.
• Support trade partner setup, integrations, onboarding, training, and ongoing system optimisation in core Indirect Sales systems (including Accesso, ISO, and CRM platforms).
• Act as a proactive problem solver, contributing to new processes and projects and escalating complex issues with clarity.
• Collaborate across internal teams and external partners to ensure efficient and scalable Indirect Sales Operations.
• Contribute to continuous improvement initiatives, including documentation, reporting, and data accuracy.

• Experience in visitor attraction operations, administrative support, or system-based environments
• Experience with ticketing systems; support or admin experience desirable
• Familiarity with CRM, admissions, or sales support tools
• Experience supporting system changes and process improvements
• Ability to work collaboratively across multiple departments and regions
• High level of computer literacy, including Microsoft Office
• Strong written and verbal communication skills with excellent attention to detail
• Confident supporting non-technical users and delivering training
• Creative problem solver with strong interpersonal skills and initiative
• Excellent time management, prioritisation, and adaptability
• Flexible team player with a positive, can-do attitude and ability to learn new systems quickly

• 40% discount off LEGO® sets and products on the online LEGO Store
• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 25% discount in Merlin retail shops and restaurants
• “Enjoy the Ride” Merlin Annual Pass for you and five loved ones
• Staff discount codes for Merlin Annual Passes to gift to loved ones
• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which offers 30,000+ national & local employee discounts
• Ongoing training & development

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruit and one of the team will get back to you as soon as possible.

Pay Range
Competitive