Customer Relationship Manager

About a career with Elis

Elis is an international multi service provider offering textile hygiene and facility services we are a leader in circular services allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way.

Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future : connecting us our clients and our planet.

• The effective management of a portfolio of accounts with a principle aim of customer retention.
• Analyse lost business / complaint management data and implement appropriate action.
• Explore cross selling opportunities where appropriate.
• Develop Customer Account Plans to identify and review future risks and opportunities.
• Ensure the Companys growth targets for the customer portfolio are achieved.
• Select and implement the best approach to win the growth opportunity.
• Act as a lead point of contact for all matters specific to your customers.
• Understand the needs and future requirements of customers through proactive management.
• Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement.
• Forecast and track customer metrics to predict trends. Highlight opportunities and threats.
• Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties.
• Review the commercial viability of accounts recommending improvements or additional services.
• Agree price increases with customers as advised by the Company.
• Push for improvements applying commercial thinking in making choices on existing and emerging customer requirements.

• Ability to listen to and influence peer group and department team members.
• Good attention to detail and the ability to analyse data.
• Continuously improve the department and / or team.
• Ability to organise self and others to ensure tasks are carried out in a timely manner.
• Strong collaboration & influencing skills across departments and sites.
• Drivers license.

• 33 Days Holiday
• Company Pension
• Employee Assistance Programme
• Company Car
• Life Assurance
• Private Medical

Full‑Time

years

1

Years 35 000 – 45 000

• Business Development
• Sales Experience
• Loyalty Marketing
• Portfolio Management
• Wealth Management
• Financial Services
• Algebra
• Territory Management
• Banking
• Relationship Management
• Customer relationship management
• Geometry