Customer Success Associate

Customer Success Associate

Location:

UK-London

:

As a Customer Success Specialist you will be responsible for delivering an excellent user experience for our clients. You will own Customer Success activities across key client touchpoints including new user onboarding, user support and training, and at‑risk client outreach. You will partner with Sales & Account Management to identify meaningful client engagement opportunities to deliver value, grow product adoption and drive customer satisfaction.

• Become an expert on the commercial real estate and infrastructure industry across Green Street’s suite of research, news, and data products
• Train users on the most effective ways to use Green Street products to achieve their business objectives
• Conduct Customer Success activities including user onboarding, training, and support
• Proactively engage users at key touchpoints to expand their use case for Green Street products
• Find new and creative ways to engage with clients and grow the overall client value
• Partner with Account Management to identify at‑risk accounts and improve retention outcomes
• Identify and advocate for clients’ needs
• Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users
• Become a trusted partner for our clients
• Hit annual KPIs for user and usage growth, client meetings, retention rates, and client satisfaction

• A Bachelor’s degree in finance, accounting, real estate, economics, or a related field
• Ability to think strategically and develop thoughtful client outreach plans
• Strong attention to detail and follow through
• Desire to provide exceptional client service
• Ability to present on complex topics in clear and concise manner

In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements). Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full‑time positions.

Green Street will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United Kingdom without the need for visa sponsorship now or in the future.

Benefits

• Comprehensive benefits package including company-provided medical, dental insurance and cash plan
• Company provided life assurance, critical illness and income protection coverage
• Personal pension plan with matched employer contributions
• Company paid holidays and summer half day Fridays
• Access to employee assistance programme and wellbeing resources
• Tax-free cycle scheme and IT equipment
• Season ticket loan
• Company sponsorship to further education
• Flexible work arrangements

Green Street is a forward‑thinking real‑assets company at the forefront of transforming the commercial real estate market with cutting‑edge predictive analytics, data‑driven insights, and actionable intelligence. With over 40 years of expertise, Green Street empowers investors, lenders, banks, and industry stakeholders across the U.S., Canada, Europe and Asia to make optimized investment and strategic decisions. To learn more, please visit .

Green Street is an Equal Opportunity Employer. Green Street does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.