Director of Client Relations

Overview

Are you an experienced Client Relationship Manager within the Pensions / Financial Services Sector with experience of working with a portfolio of clients and ensuring lasting sucsessful relationships? The this could be the role for you. Joining a new, dynamic team to transform how the firm engage, interact, and partner with the existing client base of over 150 pension schemes, this is an exciting opportunity to redefine client partnerships.

The role will focus on deepening relationships, improving understanding of the clients and schemes, enabling outstanding customer service.

As Client Relationship Director you’ll be a key figure in strengthening and expanding these relationships. Working closely with Consulting Subject Matter Experts (SMEs), Senior Partners, and the administration operations team, you’ll bring strategic insight, commercial acumen, and exceptional relationship-building skills to every client interaction.

You’ll play a vital role in enhancing client experience, identifying opportunities for cross-selling and up-selling across service lines, and ensuring alignment between client strategies and our consulting delivery.

• Build and nurture long-term relationships with trustees, corporate sponsors, and other key client stakeholders.
• Partner with Consulting SMEs, Senior Partners, and operations teams to deliver on client strategy and drive consulting service sales.
• Develop strategic account plans to enhance client satisfaction, retention, and revenue growth.
• Monitor and communicate performance of existing service delivery and operational effectiveness.
• Identify and pursue opportunities to cross-sell and up-sell services.

• Clients (trustees and corporate sponsors)
• Key industry influencers (ITs, TPEs)
• Market Leader, Consulting Led Clients
• Senior Partners and consultants within the consulting business
• Wider client and sales teams, including Sales Enablement

You’re an exceptional relationship builder with a deep understanding of pensions and the ability to turn strategic insights into meaningful, value-driven conversations. You thrive on collaboration, innovation, and achieving results through people.

• Strong pensions experience, with the ability to discuss key topics with trustees and industry stakeholders.
• Proven experience in account management or sales within a consulting or regulated business environment.
• Strategic thinker with excellent commercial awareness.
• Strong stakeholder engagement and project management skills.

You’ll be part of a forward-thinking team that’s reshaping how we connect with clients in the pensions industry. We value diversity of thought, collaboration, and innovation — and you’ll have the opportunity to make a meaningful impact on both our business and our clients. As well as being able to work on a remote basis, managing your own time and diary with regards to client meetings and working arrangements.

You will aso be offered a competitive salary and bonus/ incentive package and company benefits package.