Senior Product Operations Manager

About Us

Perk (formerly Travel Perk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

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At Perk, we empower cross-functional teams to deliver exceptional results for our customers and the business. We are looking for a Senior Product Operations Manager to join our Payments group—the engine that ensures every transaction on our platform is seamless, secure, and scalable.

The Payments product area is a critical pillar of Perk’s platform. It handles complex flows involving money movement, settlement, billing and financial reporting across our global platform. For our customers, it means reliability and a smooth accounting reconciliation process; for our internal teams, it means efficiency and automation.

In this role, you will lead operational excellence initiatives for the Payments area, identifying and solving systemic challenges that impact multiple squads and tribes, such as scaling our hotel invoice collection process, or ensuring reliable, optimal supplier payments. You’ll be the go‑to person for coordinating rapid responses to operational crises and will design the frameworks that ensure high-performance operations as we scale.

We need a strategic thinker who is obsessed with execution and can step into the shoes of our internal users—like Finance and Customer Care—to design impactful, intuitive workflows.

• Drive Operational Excellence: Lead initiatives across the Payments product area to solve systemic challenges. Develop and implement frameworks that ensure consistent, high-performance operations across teams.

• Optimise at Scale: Use advanced data analysis to identify inefficiencies and propose improvements that generate significant value, using AI to drive automation.

• Be the Internal Voice of the Customer: Balance internal teams’ operational needs with broader business objectives, ensuring efficiency gains never sacrifice the end-user experience.

• Manage Complex Risks: Proficiently identify and mitigate operational, security, financial, and compliance risks across the product area. Collaborate with Legal and Security teams to define acceptable risk levels and implement robust controls.

• Influence and Collaborate: Work with stakeholders across the company, as well as third parties, to define your goals and execute your plans.

• Mentor and Lead: Provide guidance to more junior team members, helping them grow in their roles.

• Experience That Counts: Extensive experience in a tech-driven operations role (typically 5+ years in tech). Experience in the Payments or Fintech space is a strong plus.

• Data Fluency: Proficiency in using advanced data analysis tools and methodologies to drive decision-making and measure success.

• Process Design Expertise: A proven ability to design and optimize complex end-to-end processes, including experience with wire framing and user flow visualization.

• Risk & Compliance Mindset: Comfortable…