Charity Customer Success Manager, FTC - JustGiving

About the role

We're looking for an enthusiastic and driven Customer Success Manager to join the Just Giving team in a fixed-term maternity cover role to own and manage a diverse portfolio of charity customers.

• Build and maintain strong relationships with charity customers, acting as their primary point of contact and trusted advisor.
• Strategically manage a portfolio of charity customers, ensuring each is developed to its full potential.
• Become an expert product advocate, conducting high-quality customer interactions to maximise adoption of Just Giving features and ensure Just Giving is positioned as the exclusive or preferential partner.
• Ensure your charity accounts are developed to their full potential, by uncovering and driving win-backs from competitors, securing contract partners, delivering retention pitches, driving influenceable growth from existing activities and events, and hunting for competitive new opportunities.
• Consult our customers on how to maximise engagement and donations towards their fundraising objectives.
• Pursue opportunities for revenue growth and identify commercial risks.
• Analyse data on fundraiser and donor behaviour, seasonal trends, and competitor successes; and share this data in an engaging way to charity customers.
• Apply creative approaches to managing a varied portfolio of charity customers.
• Represent Just Giving at internal and external industry events, becoming a recognised voice in the digital fundraising discussion.

• Strong knowledge of the charity sector and/or a passion for doing good.
• An excellent relationship manager with demonstrable experience of building and developing relationships.
• An extremely organised and motivated self-starter who is comfortable working independently.
• Analytically minded and commercially aware, including being able to identify threats and risks.
• Able to build strategies to ensure your success and effectively prioritise workload.
• Target-driven: able to spot opportunities, position our products and ‘close’ when necessary.
• An eloquent and compelling communicator, excited by the opportunity to present to small and large groups.
• Resourceful and self-sufficient, you will be able to prioritise your own workload and deadlines.
• A team player, open to undertaking ad-hoc tasks for the good of Blackbaud, and Just Giving, as a whole.

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Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.