Product Solutions Manager, Vice President - Call Center Modernization

Leverage your problem-solving skills to thrive in a fast-paced environment and drive customer-centric strategies. As a leader in solutioning, collaborate closely with the Sales teams to deliver tailor-made product solutions that meet clients’ needs.

Join us and leverage your problem-solving skills to thrive in a fast-paced setting where your ideas shape client success. As a leader in solutioning, you’ll collaborate closely with Sales to deliver innovative, tailor-made product solutions. You’ll have the opportunity to make a direct impact by understanding client needs and driving customer-centric strategies. Be part of a team that values your expertise and empowers you to grow your career.

As a Product Solutions Manager you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales. You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams. You will help shape the strategic product roadmap and ensure our solutions meet evolving client needs.

• Lead solutioning and adoption of client-facing products and capabilities, defining optimal solutions for clients’ needs
• Serve as a subject matter expert on products and capabilities, with a deep understanding of client needs and industry trends
• Support Sales in pricing, pipeline planning, account planning, and team upskilling the team on product knowledge by collaborating on training and collateral materials
• Engage with client teams to understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap

• Demonstrated expertise in problem-solving across multiple teams and products
• Extensive experience working in a sales cycle and engaging with clients regularly
• Experience modifying preconfigured solutions to address complex problems
• Proven ability to work in a highly matrixed and complex organization