Senior SME - Apps

Who are we?

Mistral Data is part of First Group, one of the leading rail operators and one of the largest bus operators in the UK. First Group operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. First Group works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.

We are looking for a Senior Mobile Applications Subject Matter Expert with significant experience of Mobile application use by frontline staff in the Railway environment.

The role will be focused on Mistral's Solano mobile application, the front-line solution that connects colleagues through shared information in real-time and brings together in one place a range of capabilities and information to enable staff to best support customers. This includes providing live data for train movement, stock, loadings, reservations and on-board amenities; notifications of disruption and changes to the daily plan;

consolidating and digitising forms for incidents, facilities, defects and safety; into a single unified platform. Working closely with the Solano Product Manager and Project Manager the role will provide subject matter expertise and insight to contribute to all phases of project delivery; from pre-sales activities through to project implementation and customer adoption.

• Support for Solano Project teams in eliciting requirements, and generating functional specifications, business rules and training materials
• Work with the Solano Product Team in the creation of project plans ensuring that scope has been fully captured, and accurately reflects the customer need
• Support the Solano Product Team by negotiating, influencing and guiding client approaches and plans to ensure pragmatic, realistic and achievable outcomes
• Work with key Solano stakeholders to agree a solution to project challenges relating to operational processes or approaches to unlock project delivery
• Take ownership of key risks or issues related to Solano delivery where experience and insight are integral to resolution
• Support the seamless transition of Solano Project outputs into the business-as-usual environment by a deep understanding of customer and business processes

• Promote MDL's reputation as market leader in delivery of Staff Apps solutions with existing and prospective customers
• Develop relationships with key customer stakeholders to build trust in MDL Solano delivery and quality
• Obtain customer testimonies to help promote future new Solano customer adoption
• Influence ABP cycles to promote budgetary planning for future MDL Solano development

• Support the estimation and evaluation of new Solano opportunities by comparing current offerings in the market, evaluating risks to delivery and product gaps that may present a new commercial opportunity
• Keep abreast of broader industry movements, challenges and directions in relation to systems development for Solano
• Support the Solano Product Team in formulating the Solano product roadmap based on a strategic assessment of MDL, customer and market priorities balancing complexity of delivery and competing product demands
• Identify opportunities for enhanced Solano functional solutions using a combination of product sets or capability, new areas of development and mobile application technology
• Present advice, recommendations and business justifications to the MDL leadership team in relation to future Solano strategic investment and product direction working closely with the Head of Product Strategy Rail Operations

• Support the Commercial and product team in costing new Solano deployments
• Provide insight into commercial opportunities in the market
• Work closely with the Customer Engagement Manager and Customer Success Manager to resolve customer issues relating to Solano or promote future opportunities
• Take an active role in Solano presentations, demos and engagement in MDL Showcase events, Industry events and domestic and international trade fairs
• Develop customer…