Associate Customer Success Manager

At Zeelo, we’re on a mission to revolutionize how frontline workers commute by delivering reliable, sustainable, and scalable transportation solutions. We partner with global leaders like Amazon, Barclays, and UPS, and we’re expanding after a successful Series B raise. If you’re passionate about building solutions, working in a scaling organization, and seeing the direct impact of your work—this is your seat on the bus.

We are looking for an Associate Customer Success Manager to join our London team, focused on driving account expansion and successful renewals. In this role, you’ll own the commercial relationship with our clients - deepening adoption of Zeelo services, uncovering growth opportunities, and ensuring every customer sees clear, measurable value. You will operate as a strategic partner to your accounts, working closely with Operations, Sales, and Product to maximize retention and revenue growth.

What you'll do:

• Build trusted, long‑standing relationships with key stakeholders across your customer portfolio.
• Own renewal cycles end‑to‑end, including forecasting, commercial negotiations, and alignment with internal teams.
• Identify, qualify, and drive expansion opportunities including new sites, additional services, and broader use cases.
• Use data and insights (utilization, rider trends, cost/ROI) to influence customer decisions and strengthen value perception.
• Lead regular customer business reviews to align on performance, improvement areas, and future opportunities.
• Develop account success plans that prioritize growth, retention, and multi‑year commitments.
• Partner with Operations to resolve issues quickly and maintain high service performance, especially in the lead‑up to renewals.
• Serve as the voice of the customer with Product, Rev Ops, and Sales to influence roadmap and improve experience.
• Track and report on revenue at risk, expansion pipeline, renewal health, and retention KPIs.
• Be a proactive advocate for your accounts - anticipating churn risk early and deploying mitigation plans with cross‑functional teams.

• 1‑2 years managing customers within a recurring‑revenue, service‑led business.
• Confident in managing accounts in a strategic manner, and able to demonstrate high growth within your portfolio with a focus on successful renewal processes.
• Commercially‑minded, able to understand the client’s needs and be smart in how we shape and present the solution.
• Data‑driven and analytical mindset (utilisation, margin, churn risk, etc.) Comfortable working with data to enhance client satisfaction and drive service efficiency
• Strong cross‑functional collaboration with Sales, Product, and Operations
• Experience in the manufacturing, logistics, or workforce transportation space is a plus.
• A deep understanding of client success principles, with the ability to build trust and manage relationships at senior levels within enterprise organisations
• An independent and proactive self‑starter; able to move fast and prioritise effectively across a variety of different tasks
• Ability to travel for key customer visits

Why Zeelo?

• Mission‑driven work
  :
  Every commute we power helps reduce CO₂ emissions and makes work more accessible especially in areas with limited public transport
• Real ownership:
  Play a key role in growing and shaping a core commercial revenue stream.
• Collaborative culture:
  Work closely with Sales, Marketing, and Operations to win and deliver together.
• Global exposure
  :
  Be part of a 120+ person team across the US, UK, and Spain
• Best‑in‑class tech
  :
  Our platform is redefining how organisations move their people
• Supportive Benefits: Pension, Life Assurance, Private Medical coverage, 26 days annual leave plus your birthday off and a £250 learning stipend. Social events throughout the year as well as lunch club Fridays!