Case Manager - Specialist

Position: Case Work Manager - Specialist Applications
Location:

London WC2A 3PE
(Hybrid Working)
Salary: £31,453 per annum

Contract:

Permanent

Reports to:

Head of Department

Purpose of the Role

This role is central to ensuring that applications handled by the organisation are evaluated accurately, consistently and in line with defined regulatory standards. You will take ownership of allocated caseloads, supporting expert assessors, coordinating evaluation activity and ensuring all applicants receive a fair, transparent and professional service.

You will play a key role in safeguarding the quality and integrity of assessment processes and supporting operational excellence across the wider team.

Specialist Applications Casewor…

Key Responsibilities

Manage and progress individual applications throughout the casework cycle

Plan, coordinate and support evaluation meetings, including efficient preparation of documentation and precise minute taking

Produce clear, well-structured written reports and correspondence to support decisions

Maintain meticulous records and ensure case management systems are up to date and audit-ready

Act as a point of contact for applicant enquiries, providing guidance and updates as needed

Track and monitor deadlines to ensure service-level expectations are met

Support continuous improvement activities and contribute to the review of policies and procedures

Attend internal and external meetings as required, representing the department professionally

Provide support to senior colleagues during peaks in workload and deputise when required

Specialist Applications Casewor…

Person Specification
Essential

Degree-level education or successful track record in a similar role

Strong written skills with the ability to analyse, interpret and summarise complex information effectively

Excellent organisational capability - able to manage multiple priorities with accuracy and accountability

Confident IT user, including databases and Microsoft 365 applications

Strong interpersonal skills with the ability to engage and influence colleagues at all levels

Experience working in a fast-paced, customer-focused or casework administration environment

Ability to work autonomously and use initiative

High attention to detail, professionalism and absolute confidentiality

Resilient, adaptable and calm under pressure

Committed to equality, diversity and maintaining high standards of integrity at work

Specialist Applications Casewor…

Desirable

Experience supporting committees or governance panels

Exposure to process improvement, audit or project work

Experience with in a regulated environment or working with specialist assessors

Values & Behaviours

The role requires alignment with the organisation's core values, including:

Collaboration - working collectively and communicating with honesty

Respect - valuing individuals and promoting inclusive behaviours

Excellence - driving quality, learning from experience and striving for continuous improvement

Specialist Applications Caseworker …

Why this role is important

You will contribute directly to maintaining rigorous standards that protect public confidence and ensure high-quality professional practice. This is an excellent opportunity for someone who is motivated by purpose-driven work and is looking to advance their career in case management, regulatory operations or governance.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR
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