Commercial Manager

About Us

Since 2016 Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations managers staff and patients alike. Built by a team of dedicated healthcare veterans and co‑created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date.

Patchwork offers a range of different solutions including temporary staff banks which enable organisations to source temporary staff from their own pool of approved workers; collaborative staff banks which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible sustainable staffing for permanent healthcare staff;

and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight to monitor staffing trends, shift fill rates and pay rate escalations and reliably plan ahead to prevent staffing gaps.

Patchwork Health has been recognised as HSJ’s 2022 Staffing Solution of the Year and have recently received the prestigious HSJ Partnership Award and the Spectators Economic Innovator of the Year Award.

Our Revenue Team is made up of Sales, Marketing, Strategic Partnerships and Revenue Operations teams. These teams play a critical role in driving top line growth and ensuring our revenue‑generating processes are efficient and scalable.

The Commercial Manager sits within the Sales Team and is responsible for completing compelling bid and tender responses on behalf of Patchwork; as well as supporting buyer business cases, overseeing the creation of deal‑specific sales enablement materials and framework liaison & account management. You will also produce high quality and compelling commercial materials to maximise Patchwork’s win rate across all opportunities.

Establishment of a robust governance process around the decision‑making process to bid / not bid.

Sourcing and responding to tenders; and managing bid processes in the most commercially successful way for Patchwork.

End‑to‑end management and ownership from identifying the opportunity and initial information / screening requests (RFIs / RFPs) to completing and submitting final entries.

Striving for all bids and entries to be as successful as possible by meeting and exceeding quality standards on relevance, validity and persuasiveness ensuring all submissions are compelling.

Project managing all internal stakeholders to provide information and documents in a timely manner encouraging responsiveness and a collective desire to win business.

Utilising all existing procurement portals and sources and creatively identifying new ways to locate opportunities.

Identification and tracking of bids and tender performance metrics and coordinating lessons‑learnt process.

Relationship management and coordination with external partner teams on shared bids.

Collaborating with internal stakeholders to write compelling business cases for NHS Trust Executive Boards with a high approval rate.

Standardising Patchwork’s approach to the creation of business cases ensuring that compelling business‑winning content is created efficiently.

Creating supplementary materials to support the business case process such as buying guides, commercial proposals and landing pages.

Work with members of the sales team to produce presentations and materials of exceptional quality that close deals.

Be responsive and turn materials around within internal target timescales to reduce time to close.

Overseeing all procurement frameworks that enable Patchwork to compliantly contract and win business with the NHS and similar clients. This includes understanding framework limits to ensure contract compliance (i.e. commercial terms and models for each framework).

Leveraging existing frameworks to identify and unlock…