Dispute Appointments Development Lead

Job Title: Dispute Appointments Development Lead (Fixed Term Contract)

Reporting to: Director of External Affairs

Location: 12 Bloomsbury Square, Holborn, London (Hybrid – 2 days per week in the office)

Role: Fulltime, 12 months Fixed Term Contract

Ciarb is a professional membership body. We support our members through advocacy, professional standards, training, and guidance. We are committed to maintaining the highest standards of governance, compliance, and integrity in all that we do.

The Dispute Appointments Development Lead is a project and operational role responsible for modernising and redesigning Ciarb’s appointing authority and dispute appointment function. The Dispute Appointments Development Lead will lead the automation, simplification, and strategic redesign of appointment workflows, panel governance, and renewal processes, and will play a central role in delivering a new global, scalable appointing authority model aligned with Ciarb’s emerging organisational strategy and Membership Value Proposition.

• Ensure uninterrupted delivery of essential appointing authority services during transition period including all admin
• Act as the single operational point of accountability for appointments during the transition period
• Ensure all appointment activities comply with the organisation’s Charter, Bye‑laws, governance framework, and professional standards

• Design and implement lean, scalable appointment workflows using CRM as the primary system of record
• Automate or semi‑automate:
• Appointment shortlisting
• Conflict checks
• Panel member searches
• PAC tracking and renewal cycles
• Fee payment/invoicing
• Replace document‑based and manually‑driven processes with structured, system‑based solutions
• Ensure all panel member information (CVs, expertise, jurisdictions, languages, sector experience) is captured in individual CRM records and Power BI dashboards

• Lead the development of data‑led reporting and dashboards to support presidential and HQ appointments, governance, oversight, reporting, and strategic decision‑making
• Use advanced Excel and Power BI to analyse and visualise appointment, panel, and PAC data
• Build and maintain reports and dashboards covering:
• Appointments by scheme, geography, gender, and expertise
• Panel composition, diversity, and capacity
• PAC status, renewal cycles, and expiry risks
• Create and manage pivot tables, data models, formulas, and structured datasets to replace narrative and manual reporting
• Translate complex datasets into clear insights, trends, and recommendations for senior stakeholders
• Ensure data accuracy, integrity, and consistency across CRM, dashboards, and reports
• Work closely with IT, Finance, Governance, and Membership teams to align data architecture and reporting standards

• Review existing panels and appointment lists to assess fitness for purpose
• Conduct diversity and capability/expertise gap analysis, including:
• Gender
• Geographic and jurisdictional coverage
• Expertise and sector representation
• Languages and professional background
• Support the redesign of panel criteria and structures aligned to:
• Global credibility
• Organisational strategy
• Membership pathways and professional development
• Contribute to the redesign of the Panel Appointment Certificate (PAC) framework

• Support the design and preparation of a new global appointing authority model (subject to outcomes of the new organisational strategy)
• Clarify and document future branch–HQ responsibilities, governance arrangements, and oversight mechanisms
• Prepare operational documentation, guidance, and workflows for post‑transition implementation
• Contribute to organisational strategy projects where appointment data, governance, or professional standards are relevant

• Work closely with senior stakeholders including:
• President and Deputy Presidents
• Executive Leadership Team
• Membership, Education, IT, Finance, and Governance teams
• Bran…