Communication Surveillance Lead

Location: Chiswick

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. Our Contingent Workforce Solutions (CWS) is one of our service offerings. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.

Our client, a major UK retail bank, provides every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking. On behalf of this organisation, AMS are looking for a Communication Surveillance Lead for a 9 Months contract based in Manchester, London or Edinburgh (2 times per week in the office).

Purpose of the role:
As Communication Surveillance Lead you will own and enhance the communications surveillance framework, ensuring effective detection and management of Market Abuse risk across electronic and voice communications. You will work on calibration, model governance, coverage design, and data quality oversight, working closely with business, risk, compliance and surveillance teams to maintain robust, defensible controls. What you'll do:
Own communications surveillance calibration, optimisation and model governance. Design and maintain surveillance coverage models aligned to market abuse risk. Lead red-flag creation, testing and independent deployment testing. Assess data quality, lineage and control effectiveness feeding surveillance models. Perform adequacy and effectiveness assessments of surveillance controls. Conduct regulatory horizon scanning and rules mapping to surveillance coverage. Identify control gaps, manage issues, and deliver remediation action plans.

The skills you'll need:
Strong understanding of Market Abuse risk and regulatory obligations (MiFID-related). Proven experience in communications surveillance calibration and model governance. Hands-on experience with Behavox or similar surveillance tooling. Knowledge of trade and communication surveillance techniques and industry standards. Experience designing and testing surveillance controls. Strong stakeholder management skills and ability to communicate complex issues clearly. Next steps This client will only accept workers operating via an Umbrella or PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business