Operations Analyst

• Oversee operations of strategic incentive programs for top-tier clients, ensuring targets for service levels, efficiency, partner satisfaction, and costs are met.
• Develop comprehensive project plans to redefine operational processes, including documentation and alignment with business objectives.
• Collaborate with technical stakeholders to translate business plans into actionable solutions, focusing on automation and project coordination.
• Work with cross-functional teams to identify process improvement opportunities, facilitating decision reviews and documenting impacts.
• Maintain compliance and audit readiness, ensuring deal approvals align with internal policies and supporting audits as needed.
• Drive end-to-end project execution in partnership with Revenue Accounting, Legal, Engineering, and Program Management teams.
• Design and maintain tools for efficient program management, utilising automation for seamless operations and informed decision-making.
• Proactively identify risks, manage project deliverables, and ensure timely issue resolution for successful project outcomes.
• Manage all communications regarding project updates, stakeholder engagement, and key decisions to ensure transparency and collaboration.
• Analyse complex data sets to identify trends, challenges, and opportunities, developing actionable recommendations for business outcomes.

• Produce monthly, quarterly, and periodic tracking reports for investment programs to inform stakeholders on performance, including strategic modeling and competitive analysis.
• Define deal commercial strategies through modeling and internal communication with sales teams.
• Conduct analytical projects using internal and external data to derive insights for program development and decision-making.
• Support preparation for stakeholder engagement, both internal and external, to enhance sell-in to leadership and global customer teams.

• Experience in Sales Operations, Sales Finance, or Program Analytics.
• Advanced SQL experience with large datasets.
• Proven analytical and problem-solving skills, leveraging data to develop strategic initiatives and drive business decisions.
• Experience in designing and executing processes that foster business growth with a focus on customer support strategies.
• Track record of collaborating effectively with technical teams, including Engineering, PM, and Data Engineering, to drive outcomes.
• Experience in compliance and payments, working with cross-functional stakeholders, including Legal and Finance.
• Advanced skills in Excel, Google Sheets, and Google Slides.

Join our client and play a pivotal role in shaping strategic initiatives that drive business success! Apply today!

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