General Manager

General Manager – Heard. Soho

Premium burgers. Fresh ingredients. Consistent standards. Heard is a new smash burger concept from 2 Michelin‑starred chef Jordan Bailey, created to take an everyday classic and make it exceptional. After a year touring the UK’s biggest events, Heard opened its first restaurant in Borough in February 2025 — pairing signature burgers and beef salt fries with natural wines, craft beer, and a high‑speed, high‑standard service style.

We have recently opened our second branch in Soho and are looking for someone to lead the way.

• Lead the Soho site to consistently deliver fast, high‑energy service, maintaining team energy and execution standards across every shift
• Build and retain a fully staffed FOH & BOH team, with strong onboarding, clear performance expectations, and 90%+ retention by month 12
• Own the rota and labour cost management, ensuring schedule coverage while hitting target percentages without over‑staffing
• Deliver consistent guest satisfaction, with 90%+ of in‑service feedback marked “excellent” for speed, hospitality, and product
• Achieve and maintain site‑level P&L targets, including food cost, labour, waste, and controllables — tracked weekly and reviewed monthly
• Run daily briefings and post‑shift debriefs, ensuring team alignment on service goals, product knowledge, and performance feedback
• Maintain full compliance across EHO, licensing, health & safety, and cash handling, with no major issues flagged on internal or external audit
• Drive daily site standards, from music and lighting to floor setup, bathroom checks, and equipment functionality — nothing overlooked
• Collaborate weekly with ops, marketing, and culinary teams to implement promotions, improve processes, and drive site performance
• Act as the lead brand ambassador in the venue, creating a warm, sharp, and professional atmosphere that keeps guests returning

• Proven experience as a General Manager or strong Assistant General Manager in a high‑volume restaurant, premium fast‑casual, or multi‑revenue site
• Confident leadership — you know how to build, motivate, and hold a team to a high standard
• Strong operational skills — you’re fluent in rota planning, stock, reporting, and P&L ownership
• A calm, solutions‑focused mindset — you lead by example and thrive under pressure
• A genuine love of hospitality — guests feel it, your team feeds off it

• Up to £55,000 – 58,000 per year
• Monthly meal for you + 4 guests – on us
• Formal qualifications – including Mental Health First Aid, H&S Level 3, and Personal Licence
• Real development – progression into multi‑site or central roles as we grow

Ready to lead one of London’s most exciting new restaurants? Apply now and set the standard at Heard