Client Engagement Specialist, B2B Subscriptions

Overview

Bloomberg LP has built a significant Media business spanning television, digital, magazine, radio and live event platforms across the globe. In the midst of a historic time in the Media industry, Bloomberg Media is growing its global footprint and reach through new innovations from Originals to New Economy.

Location:

London

Business Area:
News and Media

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• Drive engagement with  at strategic accounts – including newly onboarded clients, long-standing clients up for renewal, and prospect trials of varying sizes and durations – via demos (both virtual and in-person), client visits, targeted email campaigns, and other engagement activities to demonstrate value and improve/maintain account health scores.
• Work closely with Client Success Managers and Business Development Managers to develop and execute data-driven account strategies, monitor account health metrics to adapt strategies in real-time for at-risk accounts, and assist with driving account growth by uncovering new business opportunities.
• Hit monthly and quarterly client touchpoint target metrics.
• Collaborate with marketing and other cross-functional stakeholders to operationalize and scale engagement programs for  subscribers.
• Utilize internal systems and functionality to monitor accounts and track results, reporting weekly to Client Success and Subscriptions leadership on progress.
• Provide detailed client feedback to our product and engineering teams to help us continuously improve our offerings and better anticipate our client’s future needs.
• Be a strong culture carrier and ambassador for a business that is dynamic and growing quickly.

• Minimum of 3 years of hands-on experience in a client-facing role, such as account management or client success, with a successful track record of cold-calling/outreach, developing relationships, and driving product adoption with end users.
• Experience working in a subscriptions-oriented business is a plus.
• Experience working within innovative sectors (i.e., healthcare, technology, energy, government, and education) and with clients in multiple regions.
• Strong written and verbal communication skills, with a strong understanding of Salesforce and Microsoft Excel.
• Problem solving, collaboration, and organizational skills, and an ability to prioritize and manage multiple projects and clients at once.
• Strong analytical and quantitative skills with a demonstrated ability to interpret and leverage data to recommend opportunities.
• Ability to execute at a high level with ownership and attention to detail.

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:

Life at Bloomberg is many things, but it’s never dull. We're a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative, and provide a work environment that inspires our employees to be their best. We offer competitive compensation, comprehensive healthcare coverage, and programs to support you and your family through different life stages, from parental leave to generous retirement savings plans.

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