Change Manager, Business

Role Responsibilities

Working in conjunction with the Programme Team and wider change team, the Change Manager will primarily be supporting the delivery of the following change management scope:

Change Delivery: Implementing our change strategy, developing appropriate change management interventions (such as change impact assessment) in collaboration with the Programme Team. Create clear, compelling communication and training materials to support understanding and adoption of the new collaboration and communication ecosystem.

Stakeholder Management: Undertake stakeholder mapping and analysis, identify potential sources of resistance to change and support in the development of strategies to mitigate resistance, ensuring a smooth transition to the new technologies. Build strong relationships with stakeholders at all levels across the programme and business, to foster a culture of collaboration and commitment to the change initiatives. Provide regular updates and reports on change progress to keep stakeholders and project governance informed and engaged throughout the implementation.

Change Impact Assessment and Business Readiness: Using prescribed change methodology conduct thorough analysis to identify and understand the impact of the change on business stakeholders and readiness. Collaborate with key stakeholders to identify and prioritise areas of impact, ensuring an understanding of the change landscape. Identify key readiness criteria with stakeholders and drive business readiness forward to ensure successful implementation.

Communications Management: Working with our Global Communications team, ensure timely execution of our communications plans at both programme and local business levels. Produce and maintain effective communication channels and materials. Build a network of people within the programme and business who understand and can communicate the changes to ensure teams are aware of progress and impacts throughout the programme.

Training & Development: Collaborate with training specialists to support the development and delivery of training programs tailored to the needs of different user stakeholder groups. Own and drive localised training plans and adapt as required from any feedback, business needs.

Metrics & Evaluation: Use feedback and data to continuously improve change management and develop strategies as the business adopts the new collaboration and communication ecosystem.

Benefit Realisation: Supporting in the creation of a benefits realisation plan to measure benefits and outlining activities required to achieve the project benefit outcomes. Work with the benefit owners to ensure that benefits outcomes are clear and reflective of the phased delivery.

Previous experience in a similar change management role where you would have gained extensive experience in delivering change for complex global change programmes.

Strong change management skills, with a focus on timely delivery.

Experience in working with teams and individuals impacted by organisational changes.

Excellent relationship management and interpersonal skills and an ability to work with a variety of stakeholders and senior managers within a complex, fast paced organisation.

You must have strong communication skills, with the ability to craft clear, engaging content for diverse, global audiences.

Experience with Microsoft 365 and Viva products and building SharePoint intranet sites would be beneficial.

A certification in change management is desirable.

A career you can define.

If you are a proactive and results-driven individual with a passion in supporting and delivering successful transformations within the insurance sector, we can provide an exciting and rewarding opportunity with opportunity for career growth.

Our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group;
Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

At Howden Group Holdings we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.