Senior Consultant Client Success - Global Enterprise

About Visa

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

We’re seeking a Client Success Senior Consultant to act as Global Enterprise Lead for a select group of Visa’s most important global clients. This high‑impact individual contributor role owns the end‑to‑end global Client Services relationship, serving as the central point of contact for Client Services and partnering closely with regional and country Client Success Managers to deliver a consistent, world‑class client experience across all markets.

In this strategic, client‑facing role, you will work alongside global Sales and Product teams to proactively drive client success outcomes, engage executive‑level stakeholders, and ensure clients maximize value from Visa’s solutions. The position requires strong professionalism, thought leadership, and the ability to operate confidently with senior decision‑makers at both the client and within Visa.

Reporting to the Director of Money Movement Client Success, the role is based in London, placing you near key client headquarters. You will operate independently while following global CSM methodologies and play a central part in Visa’s Client Success transformation, partnering with major payment ecosystem players to enhance performance, value realization, and long‑term partnership success.

• Foster and sustain trusted partnerships with internal Account Team members by aligning on the forward looking relationship strategy and optimization opportunities and executing against Client Success Plans
• Act as an important member of the Sales Account Team aligning on the forward looking relationship strategy based on key Client and Visa goals alongside and in partnership with the global Account Executive
• Foster and sustain a trusted client partner with key client executives and stakeholders by proactively executing against forward looking Client Success Plans which tracks a clients adoption usage and health index for Visa products purchased
• Ensure that Client operational goals and success metrics for their overall Visa product landscape are strongly understood With intended outcomes met and client readiness activities for upcoming mandates and projects tracked and measured in Client Success Plans
• Measure and track additional client specific outcomes based on major client pain points and strategic objectives leveraging Visa products and services as applicable to help support the client achieve these
• Support and may oversee implementation of new Visa products purchased by Clients by coordinating key Client and Visa teams to expedite implementation readiness activities and steer Client toward faster time to value and maximized adoption of deployed products
• Identify and generate leads drive growth initiatives and implement opportunities to improve the client experience by data driven optimization and streamlining of operational processes
• Coordinate and closely collaborate with applicable regional and in market Client Success Managers who continue to manage local client relationships to ensure they are aligned to a global Client relationship strategy and deliver a consistent client experience
• Run strong global operational reviews with the clients and Visa stakeholders incorporating input comparison and Client progress against metrics across all of the client markets and entities
• Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams globally to expedite implementation readiness activities to steer the client toward getting faster time to value and subsequently maximize adoption of deployed products
• Maintain strong relationships…