Client Relationship Manager - Totum Partners

Hybrid Working

My client is a highly successful international law firm with a stellar reputation, ambitious growth plans, and a genuinely collaborative culture. Recognised for delivering outstanding results in complex markets, the firm is in a period of significant expansion and is committed to developing long‑term partnerships with both clients and colleagues. With impressive staff retention and a strong track record of progressing careers, this is an exceptional environment for ambitious professionals seeking real impact and development.

This firm stands out for its strategic vision and commitment to profitable growth, consistently earning recognition for excellence across Europe, the Middle East, and Asia. The culture is defined by openness, mutual respect, and a spirit of teamwork, where individuals are encouraged to share ideas and contribute to the firm’s ongoing success. Career progression is actively supported, and the firm’s collaborative ethos ensures that everyone’s strengths and perspectives are valued.

• Manage and develop a portfolio of key client relationships, working closely with partners and client teams to drive satisfaction, engagement, and revenue growth.
• Provide hands‑on, best‑practice guidance to partners, associates, and business development teams.
• Lead and deliver strategic projects that support the firm’s client development programmes.
• Collaborate with Client Relationship Partners to create and execute robust account strategies, ensuring alignment with client objectives and firm priorities.
• Monitor and report on performance against financial and non‑financial KPIs, sharing insights to inform planning and opportunity development.
• Support client teams in preparing for and following up on relationship meetings, ensuring client listening protocols are followed and feedback is acted upon.
• Identify and qualify new opportunities through market and client analysis, supporting the bid process and post‑bid follow‑up.
• Design and deliver strategic client projects in partnership with the Head of Client Development and the wider team.

• Graduate calibre with proven business development experience in a professional services environment.
• Demonstrable experience in developing client relationships and managing client or business development projects.
• Confident, pragmatic, and highly organised, with a track record of delivering to a consistently high standard.
• A supportive and committed team player, willing to use initiative and collaborate across teams.
• Strong communicator with the ability to influence senior stakeholders.
• Skilled analyst, able to combine data and insights to inform commercial decisions.
• Enthusiastic, resilient, and calm under pressure, able to manage multiple projects and deadlines.
• Commercially astute, consistently adding value to business development activities.

As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We believe that the firm that thrives is the one with the most diverse team; that’s why we work so hard to source the best talent from the broadest pool possible. As an equal opportunity employer, we strive to accommodate anyone who may have specific needs.

If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance.