Senior Operations Manager

Overview

Our client, a well known global active wear brand - known for fusing comfort, design, and affordability - is looking for a Senior Wholesale Operations Manager to join its London-based team.

This is a hands-on, detail-focused role, managing the full wholesale lifecycle from sales orders through to delivery across global markets.

If you are driven, organised, and excited by the energy of a brand that champions movement, empowerment, and modern aesthetics, this could be your next step

• Own end-to-end order management and fulfilment execution across B2B and wholesale channels.
• Ensure accurate order entry, allocation, booking rules, and delivery execution.
• Act as first point of control for operational issues impacting customers or revenue.

• Support high-SLA European wholesale operations, working closely with Sales and Customer Service.
• Ensure compliance with customer routing guides, delivery windows, EDI requirements, and chargeback rules.
• Maintain strong service levels (OTIF, fill rate, order accuracy).

• Manage day-to-day performance of 3PLs, warehouses, and logistics partners.
• Monitor inbound, storage, pick/pack, outbound, and returns performance.
• Support contract governance, SLA adherence, and continuous improvement with partners.

• Support the management in S&OP execution, translating demand and supply plans into operational actions.
• Coordinate inbound supply and track critical path milestones.
• Flag risks early and drive mitigation plans with cross-functional teams.
• Own issue resolution and escalation management during operational breakdowns (missed deliveries, stock shortages, system or partner failures).
• Support operational readiness for seasonal peaks and launches, ensuring people, partners, systems, and stock flows are prepared in advance.

• Drive operational performance tracking and reporting using KPIs such as OTIF, service levels, inventory flow, and cost-to-serve.
• Identify bottlenecks, prioritise actions, and implement practical process improvements.
• Support the transition from reactive execution to more stable, repeatable operations.

• Lead and develop operational teams across order management, customer service, and logistics.
• Act as a key cross-functional link between Sales, Planning, Finance, IT, and Supply teams.
• Bring structure, clarity, and accountability to day-to-day operations.

• 8–15+ years’ experience in operations, supply chain, or wholesale execution roles.
• Strong background in order management, logistics, and 3PL environments.
• Proven experience supporting European B2B / wholesale operations.
• Comfortable working in fast-growth, imperfect, change-heavy environments.
• Systems-literate (ERP, order management systems, WMS), with a delivery-focused mindset.
• Experience with ERP systems
• Detail-driven with strong communication and follow-up skills
• Comfortable in a fast-paced, scaling business with evolving processes
• Friendly, can-do attitude with a strong sense of ownership.

Competitive base salary + annual bonus + regular salary reviews

Plus

• 33 days including 8 bank holidays
• Exclusive employee discounts across all brands
• Regular team events—think summer sports days and winter socials
• Clear career progression and development opportunities
• Collaborative, inclusive work culture with supportive leadership
• Entrepreneurial spirit with ethical and sustainable values
• International exposure across a diverse, global supply chain.