Account Director - Brand

ERA-co is a global place consultancy made up of data scientists, strategists and experience designers who lead transformative strategy to shape cities, neighborhoods and destinations to positively impact the lives of people and the places they inhabit. With offices in New York, Melbourne, Sydney, London and Dubai, our global ambitions have only just begun.

Our clients & projects range from branding single residential buildings to positioning and leading experiences of major urban masterplans, mixed-use developments, to globally famous civic places. While the work is diverse, they all start from a singular belief; that transformative placemaking has the power to advance humanity.

Our collective operates in the rare space between creativity and consulting. We are assembled into four distinct verticals;
Brand Experience, User Strategy, Urban Systems and Productions. Working as one group we are always on the lookout for people who can flex between these disciplines, who are aligned with our brand and passionate about the creating sustainable places.

In this role, you will work closely with the ERA-co Brand Experience leadership team to realize our clients’ ambitions and place objectives across Europe and the Middle East. Most importantly, you will position yourself as integral to the growth of the ERA-co brand, demonstrating a clear commitment to achieving results and helping move the business forward.

• You thrive on the diversity of the work and the global nature of the business, confidently working across multiple clients, brands, timelines, and deliverables ognizing that ERA-co is a growing, entrepreneurial business, you’re happy to pitch in, roll up your sleeves, and get involved wherever needed - you’re not afraid of getting your hands dirty.
• You quickly earn the trust of those around you. You bring an appetite to learn, contribute, and take ownership. In the presence of ambiguity, you take initiative to gain clarity and create a path forward. You’re able to develop and confidently present a compelling position, with the ability to recognize, support, and champion the strongest ideas - wherever they come from.
• While you’re supported by a strong team of strategists and creatives, you’re comfortable engaging in the thinking and contributing your own perspective. You believe that good ideas can come from anywhere in the business, and you’re confident representing the work at every stage.
• You have a can-do attitude and take on tasks to get the job done. Client leadership, commercial awareness, and strategic thinking sit alongside an eye for detail as part of your DNA. You drive projects forward autonomously, leading the client relationship and managing scope, timing, delivery, and financials, while working closely with internal teams. You actively listen and proactively spot opportunities to add value to both ERA-co’s clients and internal teams.
• You demonstrate strong business sense in support of both ERA-co and its clients. You bring a solid understanding of how to run projects and accounts responsibly - balancing growth with thoughtful management of budgets, resources, and commercial outcomes. You’re equally curious about your clients’ businesses, continually building an understanding of the commercial real estate market, their audiences (whether investors, tenants, or consumers), and the competitive landscape they operate within.

• Take end-to-end ownership of projects, ensuring clear scope, timings, ownership, and deliverables, with hands-on oversight of all account management activity from setup through to delivery.
• Operate with a high degree of autonomy, confidently managing both strategic oversight and day-to-day detail, and taking responsibility for progressing work.
• Communicate clearly and effectively with a wide range of stakeholders, from junior client teams to senior decision-makers - including those with deep understanding of brand and creative work, and those encountering it for the first time.
• Drive continuous improvement in how we work, helping to embed practical, scalable processes that support utilisation, productivity, and…