CRM Manager

CRM Manager – Leading International Law Firm

Are you ready to take the lead in shaping client relationship strategies for a global legal powerhouse? We are seeking a talented CRM Manager to join our Marketing & Business Development team in London. This is a fantastic opportunity to make a real impact in a dynamic, forward-thinking environment.

As CRM Manager, you will play a pivotal role in delivering the firm’s CRM strategy, driving adoption, ensuring data integrity, and embedding best practice across international offices. You’ll work closely with senior stakeholders, manage a dedicated CRM team, and act as a trusted adviser to partners and fee-earners.

• Lead CRM initiatives and champion data-driven business development.
• Manage and enhance systems including Inter Action and Vuture.
• Oversee data governance, compliance, and reporting frameworks.
• Support global campaigns, client programmes, and onboarding for new offices.
• Deliver training and foster engagement through a CRM Champions network.

• Significant experience in CRM management within a law firm or professional services.
• Expertise in Inter Action and Vuture, including integrations and upgrades.
• Strong stakeholder management skills and a collaborative approach.
• Knowledge of GDPR and international data protection requirements.
• A passion for data-driven marketing and continuous improvement.

This permanent role offers a hybrid working model (minimum three days in the London office), a competitive salary, and excellent benefits. If you’re an organized, proactive professional who thrives on building relationships and driving change, we’d love to hear from you.

Take the next step in your career as a CRM Manager and help us shape the future of client relationship management.