Commercial Strategy & Operations Manager

At Capi , we help businesses in emerging markets pay their international suppliers - simply, quickly, and fairly.

Backed by $18M+ from top-tier investors like Creandum, Y Combinator, General Catalyst, and angels from Revolut, Checkout, Stripe, and Remitly, we’re building the financial infrastructure that emerging markets deserve.

Founded by Mitch Riley, Scott Liddle, and Tom Watson - ex-Taptap Send leaders with deep experience across growth, finance, and emerging markets - Capi is on a mission to boost GDP in developing economies.

By making global trade smoother and more accessible, we help local businesses grow faster, hire more people, and power prosperity across their communities.

Our mission is to grow GDP in emerging markets by making the global financial system fairer and more accessible. We’re tackling global trade, making it easier for importers to pay their international suppliers. Our platform enables businesses to expand rapidly, create jobs, and be engines of prosperity for their countries.

Our team is made up of approx 60 people across 12 countries; we are a group of a highly-ambitious, get-it-done people, who like to work hard on something that has a tangible impact in the world. And we’re looking for more people to join our team!

Take a look through Capi’s mission & values.

Our commercial team is the heartbeat of Capi - a collective of curious, driven, and hands-on builders. They’re constantly out in the field, meeting customers, uncovering their challenges, and designing real solutions that make cross-border payments simpler and faster. Powered by Hub Spot, they stay structured and data-minded, transforming each interaction into insight, and every insight into growth.

They thrive with an entrepreneurial spirit - self-starters who take ownership, rely on data to guide decisions, and are passionate about supporting businesses in navigating their international payment challenges.

You will report directly to the Head of Growth & Commercial and join a fast-growing central Growth & Commercial Operations team.

The team currently consists of:

• The Head of Growth & Commercial

• A Growth Operations Manager focused on backend growth infrastructure, including lead generation, revenue projections, and CRM/data foundation

This role is the second hire in the central team and will play a key role in shaping how the team evolves including its scope, operating model, and ways of working as the company scales. You’ll have meaningful input into how we structure and build this function over time.

As Commercial Strategy & Operations Manager
, you will act as a central operator, strategist, and problem-solver for Capi’s commercial organisation.

You will operate with significant autonomy, working closely with the Head of Growth & Commercial as a thought partner and execution lead on high-impact commercial topics.

Your role is to:

• Translate field realities into clear insights and decisions

• Leading high-impact initiatives that cut across markets

• Helping leadership understand where to focus and why

• Ensuring strategy actually translates into results on the ground

You will work across three levels:

• Leadership (strategy, synthesis, decision-making)

• Market GMs (commercial strategy, performance, priorities)

• Field teams (ground-truthing, adoption, execution)

This role requires a rare combination of:

• Highly structured, consulting-style problem solving

• Credibility with field teams in emerging markets

• Comfort operating in a high-bar, fast-paced, senior environment

You will spend meaningful time both in-market and at HQ
, bridging execution and strategy.

• Lead global, cross-market initiatives that materially move core commercial metrics

• Structure ambiguous problems into clear hypotheses, analyses, and action plans.

• Coordinate across Growth, Product, Ops, Compliance, and markets to drive delivery and impact

• Work closely with Market GMs on:

  • Commercial strategy and prioritisation

  • Performance analysis and interpretation

  • Preparation of clear narratives for leadership and exec reviews

• Act as a thought partner to…