Head of Customer Relations

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Building a sustainable tomorrow

What if your next job wasn't just another job? What if it brought more purpose, more growth, more balance - and more time for what really matters? BAM is where you can do your best work on projects that improve people's lives. And it's also where you'll find the freedom to grow, the support to thrive, and the chance to shape your career on your terms.

BAM UK & Ireland is recruiting a Head of Customer Relations to join the Facilities Management team.

The Head of Customer Relations will lead BAM FM's customer growth and engagement strategy, strengthening our market presence and driving sustainable expansion across public and private sectors. This role builds high-value relationships with clients, internal stakeholders, and industry partners to proactively shape demand and convert engagement into long-term FM contracts and projects. It plays a pivotal role in positioning BAM FM as a trusted, innovative, and strategic service provider.

Location:

Flexible / Hybrid requiring national travel.

BAM offers a flexible working policy.

Making Possible

• Lead proactive market intelligence to identify emerging trends, future customer needs, and new opportunities outside existing frameworks.
• Build and maintain a diversified pipeline of public and private sector prospects, ensuring accuracy and transparency through the CRM system.
• Develop strategic opportunity plans that support sustainable, profitable growth for BAM FM.

• Act as the senior point of contact for strategic clients, consultants, and key partners, establishing trusted, long-term relationships.
• Create and embed governance structures that support consistent, high-quality customer engagement and account management.
• Represent BAM FM at industry events, forums, and networking opportunities to enhance brand visibility and influence.

• Drive conversion of qualified opportunities into awarded projects and FM contracts, ensuring alignment with commercial and operational priorities.
• Support the development of innovative, customer-focused bids, proposals, and presentations.
• Collaborate closely with wider FM team to ensure compelling, compliant, and value-driven submissions.

• Monitor and interpret market trends to identify new sectors, solutions, and competitive advantages.
• Drive continuous improvement in customer experience through feedback, intelligence, and structured governance.
• Provide accurate reporting on pipeline progress, conversion rates, and client engagement activity.

• Build strong relationships with key internal stakeholders across regions and functions.
• Maintain clear engagement plans, ensuring regular, high-quality touchpoints.
• Use CRM to share client insights, update contacts, and track engagement activity.
• Coordinate internal referrals and ensure seamless handover between teams.

Your team

Location:

Flexible / Hybrid requiring national travel.

BAM offers a flexible working policy.

What's in it for you?

• Competitive salary
• Company car/car allowance/travel allowance
• A wide range of family-friendly policies
• 8 % matched pension contributions
• Private healthcare
• Life assurance
• 26 days holiday
• 2 wellbeing days
• 1 volunteering day
• Personal and professional development

This leadership position offers an exceptional opportunity to shape BAM FM's future growth trajectory. The role is suited to a strategic, forward-thinking individual passionate about building relationships, winning work, and delivering innovative solutions that add value for our clients and the organisation.

What do you bring to the role?

• Proven track record in business development, customer relationship management, or strategic account leadership within FM or related sectors.
• Strong commercial acumen with the ability to shape value propositions and influence decision-making at senior levels.
• Exceptional networking and communication skills, with confidence engaging at executive and board level.
• Ability to manage complex…