Business Operations Lead

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We’re assembling the most talent-dense team the logistics industry has ever seen.

free commerce from friction – high delivery costs act as a hidden tax on e‑commerce, shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people
, making the online shopping experience seamless and accessible to everyone.

~90 people, more than half in engineering, product and data

45+ advanced degrees across computer science, mathematics and operations research

Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle

An intellectually vibrant culture of first‑principles thinking
, tight feedback loops and relentless experimentation

Relay is hiring a Business Operations Lead – a high‑impact, individual contributor role designed for a hands‑on operator. Reporting to Relay’s executive leadership team, Diego and Karthik, this role exists to take ownership of high‑context, cross‑functional work; drive operational clarity and momentum; land decisions that would otherwise stall. While the role includes a strong governance, reporting, and coordination component, success will ultimately be measured by execution and the outcomes delivered.

• Own ambiguous, cross‑functional initiatives that cut across Delivery Squads, Commercial, Finance, and Operations. You’ll step into cross‑functional projects, consolidate context, and push execution to completion.
• Act as the first pass for urgent, high‑stakes Commercial or partner requests
  , conducting root‑cause analysis and providing clear trade‑offs and recommendations.
• Ensure clarity in how decisions land across the org
  , from tooling and dashboard changes to process and network adjustments – translating intent into action across technical and operational teams.
• Run and structure senior operating forums to keep discussions decision‑led and focused on moving forward.
• Drive execution after decisions are made
  , removing blockers, ensuring follow‑through, and delivering end‑to‑end momentum of special projects.

Within 3–6 months:

• Clear and consistent rollout of operational decisions
• Tangible improvements in execution across teams
• Commercial issues resolved with operational insight – not just rerouted

• You’ve operated in fast‑moving, operationally complex businesses and owned initiatives with real impact.
• You have a strong bias for execution and action, with a track record of pushing ambiguous problems to resolution.
• You influence through clarity and competence.
• You can make judgment calls under uncertainty, and know when to move vs when to escalate.

• Owned cross‑functional delivery at a logistics, operations, or marketplace startup
• Worked closely with senior leadership in high‑context situations
• A background in Biz Ops, Chief of Staff, S&P or operations leadership with a strong execution core
• Senior operators in high‑growth startups
• Consultants who moved into operating roles
• Biz Ops/Chief of Staff/S&P profiles, not only with strong analytical rigor, but also executional and operational capabilities

• Talent Acquisition Interview – 30‑45 min
• Hiring Manager Interview – 30‑45 min
• Case Study – 60‑75 min

• Aim with Precision: You define problems clearly and measure your impact meticulously.
• Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
• 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
• All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
• People‑Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
• Grow the Whole Pie: You seek out win‑win solutions for merchants, couriers, and our customers, because when they thrive, so do we.
• If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect.

Relay is an equal‑opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.