Client Success Executive

Join Our Innovative Team

At OLI, we’re transforming the future of chemistry modeling and industrial decision-making. Our mission goes beyond developing powerful software, we enable our customers to extract real, measurable business value from complex chemical and operational data. As part of our Commercial team, the Client Success Executive plays a critical role in ensuring our clients realize the full value of OLI’s solutions while building long‑term, trusted partnerships across global industries.

We are seeking a Client Success Executive who thrives at the intersection of customer outcomes, commercial ownership, and cross‑functional leadership. This role is ideal for someone who is passionate about retention, growth, and delivering a best‑in‑class client experience post‑sale.

The Client Success Executive is accountable for retention, expansion and customer value realization across an assigned portfolio of OLI clients. This role owns the commercial post‑sale relationship, ensuring clients achieve measurable outcomes from OLI's solutions while driving renewals, expansion revenue and long‑term account health.

The CSE operates as the primary client relationship owner post sale, coordinating across the Commercial Teams, Technical Consulting, Support, and Product to deliver consistent, high‑impact client experience.

Leaders in Chemistry Solutions, OLI stands as a beacon in the industrial software landscape, mastering complex chemical phenomena. Our advanced process modeling and chemistry simulation solutions are trusted in over 35 countries by more than 500 enterprises and academic institutions to improve asset reliability, sustainability, and operational performance.

At OLI, innovation and customer impact drive everything we do. Our investments in cloud‑based analytics, real‑time chemistry insights, and automated modeling technologies continue to set new standards for industrial digital transformation.

As a Client Success Executive, you are central to OLI’s long‑term growth and customer trust. Your leadership ensures that commercial commitments translate into realized value for our clients. By proactively managing account health, identifying growth opportunities, and guiding strategic conversations with client stakeholders, you help position OLI as a long‑term partner, not just a software provider.

Your ability to balance retention, expansion, and customer advocacy will directly influence OLI’s revenue stability, reputation, and customer satisfaction.

• Own gross revenue retention (GRR) for assigned accounts
• Lead all renewal activities, including forecasting, pricing coordination, and contract discussions
• Proactively identify and mitigate churn risk through early engagement and issue escalation
• Maintain accurate renewal pipelines and documentation within CRM

• Drive net revenue retention (NRR) through upsell, cross‑sell, and scope expansion
• Identify expansion opportunities based on client usage, outcomes, and maturity
• Partner with Sales on opportunity qualification, positioning, and closing
• Maintain and execute account growth plans aligned with client business objectives

• Ensure clients achieve documented business outcomes tied to OLI’s solutions
• Monitor adoption, usage trends, and key success milestones
• Lead Quarterly and Executive Business Reviews (QBRs/EBRs) focused on value delivered, ROI, and roadmap alignment
• Drive adoption of new features, modules, and capabilities where applicable

• Own and maintain account health scores across assigned accounts
• Proactively identify risk signals and execute mitigation plans
• Serve as the primary escalation owner for commercial and relationship issues
• Ensure consistent, documented client health assessments

• Maintain accurate CRM data for renewals, expansions, and account health
• Provide reliable retention and growth forecasts to leadership
• Contribute to weekly, monthly, and quarterly Client Success…