Commercial Cards Product and Digital Capabilities Manager, Vice President

Location: Greater London

## For additional information, please review .By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
** Team/Role Overview:
** Citi Commercial Cards is the leading provider of Charge Card solutions to multi-national corporations and public sector organizations, offering global payment capabilities in over 100 countries. Together, the Travel & Entertainment (T&E) and Business-to-Business (B2B) product lines form the core of Citi’s business expense management offering, leveraged by over 8 million cardholders around the world.

Reporting to the PDS & T&E Commercial Cards Product Management Head for Citi Commercial Cards - UK & Europe clusters, the role is responsible for supporting Citi's strategy and ambitions within the Commercial Cards space, with a specific focus on T&E Cards and Digital capabilities, automating the cardholder and Program Administrators (PA) end-to-end experiences, leveraging APIs, virtual card integrated solutions, and introducing frictionless and integrated payments and servicing experiences.

The successful candidate will ensure appropriate awareness of relevant innovations and market requirements to profitably contribute to scaling up the business and will leverage joint growth opportunities between Citi Commercial Cards and other Payments verticals, as well as with other functions within the bank (Consumer Cards, Citi FX…).The role will work closely with the regional and global commercial cards product leads, Citi Manager leads, technology, and other leads to ensure we are delivering against the agreed strategy of our T&E and B2B Business from system, data, and services perspective.

The role involves abundant interactions with the sales, client executives (Account Managers), onboarding managers, and operational teams to identify & address competitive gaps in the Citi commercial cards offerings, drive efficiency ,use of best practices, and implement a collaborative framework to fuel innovation
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* What you’ll do:

**** Commercialisation & Growth
*** Provide client pitch support, develop compelling use cases, and conduct competitive intelligence mapping to drive commercial success for T&E and digital capabilities.
* Collaborate with Sales, Client Executives, and Onboarding Managers to identify market opportunities and support strategic business growth initiatives.
* Evaluate new models and opportunities with other Payments Groups to drive the execution of the Commercial Cards growth strategy.
** Client Experience & Digitisation
*** Lead campaigns and initiatives to transform and enhance the cardholder and Program Administrator (PA) end-to-end experience through digitization, focusing on maintaining up to date client facing and internal facing documentation and materials.
* Define and document client needs, business requirements, and value propositions based on customer research, user studies, metrics, and competitive analysis.
* Drive enhancements to our dual network issuance proposition, supporting the transformation of Commercial Cards services towards a digital-centric and API-led offering.
** Deployment & Product Lifecycle
*** Support the end-to-end product launch lifecycle for new products and capabilities, including the implementation of new Virtual Card offerings and the rollout of the mobile Virtual Card Account offering.
* Develop detailed product requirements for business and regulatory enhancements and collaborate with cross-functional teams (including design, technology, legal, risk, fraud) to implement the required enhancements by overseeing functional scope, testing and go live readiness.
* Support the delivery of a prioritised portfolio of Enhancements for UK & Europe through the strategic investment process.
* Own training for the Client facing team on all system enhancements, new products, and features.
** Subject Matter Expertise & Consultation
*** Act as a lead Subject Matter Expert (SME) to consult for various functions, providing specialist support to Sales and On-boarding teams with detailed technical understanding…